IT Support Analyst

SUMMARY:
The person in this position provides end user technical support and account administration for enterprise systems. This person also provides training technical assistance and process improvement recommendations to increase end user effectiveness. He or she must proactively support the departmentâs group goals as well as the companyâs corporate goals objectives and strategies. The work is of a technical nature but requires exceptional customer service and communication skills.

RESPONSIBILITIES:
âProvide general end user desktop application and network support
âMaintain system security for users in accordance with policy procedures controls and best practices
âProvide technical consultation and training to end users
âContribute on projects to smoothly integrate new systems
âWork across organizational lines to understand business requirements and improve levels of service for all Genesee & Wyoming companies
âMaintain assigned applications and systems in a manner consistent with vendor best practices
âMaintain the status of service requests in the companyâs help-desk tracking system
âMaintain IT asset inventory and software licensing compliance
âFacilitate auditor requests including the delivery of required documentation
âProvide support for critical business needs outside of normal business hours via cell phone notification and communication
âAssist with other projects and perform other duties as assigned

REQUIRED SKILLS AND/OR EXPERIENCE:
âHigh level of analytical problem-solving ability
âExceptional help desk customer service and communication skills
âProject management and team facilitation skills
âExcellent oral and written communication skills
âAbility to work independently and with minimal supervision
âWillingness to travel and provide remote site support

REQUIRED EDUCATION AND/OR CREDENTIALS:
âAssociate degree in information technology or two years of related experience and/or training or an equivalent combination of education and experience; bachelorâs degree preferred
âTwo years of related experience; four years preferred
âValid driverâs license

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or any other protected status under federal state or local laws.

Required Experience:

IC