IT Asset Management (ITAM) Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

The Role:

You will manage ITAM activities that include maintaining the life cycles of software and hardware repositories from acquisition through final disposition.

You will maintain compliance manage software renewals lifecycle planning cost optimization and work with partners to ensure the timely delivery of software and hardware assets that enable our business to function seamlessly and securely.

The Duties

Work with business stakeholders to manage and maintain data integrity and completeness of the IT asset inventories Hardware Asset Management Database and Software Asset Management Database.
Act as a liaison between the development and operations teams to communicate changes and expected issues in the production environment for asset management.
Responsible for the software asset portfolio with respect to acquisition request fulfillment under SLA utilization tracking compliance and final disposition of assets.
Manage contracts and relationships to maximize value creation and reduce costs for software licensing maintenance and service offerings.
Responsible for collecting information for budgeting software compliance and inventory contract summaries and cost comparisons.
Responsible for reporting on and analyzing software installations versus software licenses.
Identify opportunities for process enhancements and efficiency gains.
Participate in defining requirements processes and procedures for asset management strategies for the enterprise.
Participate in ongoing improvement initiatives to automate processes and achieve operational excellence.
Work alongside teams within the business or the management team to establish business needs.
Responsible for analysis that assists with the management of maintenance support and license renewals in advance of their expiration.
Maintain a hardware inventory of assets within the appropriate management systems and ensure assets are properly documented (e.g. serial number asset tag name etc.).
Submit purchase requests for new software and hardware assets and related supplies as needed.
Coordinate with the enterprise procurement and accounting areas and vendors on ordering receiving and invoicing of software and hardware assets.
Provide support to IT and Legal areas in the contract management areas of RFI/RFP vendor selection contract negotiation and contract administration for assets.
Responsible for maintaining the ESG-related data attributes and platform module.
Provide reporting (scheduled and ad hoc) as needed to support ITAM Governance activities.

Qualifications :

To be successful in this role you have:

5 years of hands-on hardware and software experience.
5 years of hands-on hardware and software purchasing experience.
Deep knowledge of Configuration Management practices.
Experience interpreting licensing terms and conditions.
Demonstrated ability to use the ServiceNow platform.
Broad knowledge of IT Asset Management and Discovery tools.
Demonstrated ability to manage tasks and projects to required deadlines.
Excellent written and verbal communication skills.
Attention to detail and proven research ability.
Effective judgment in prioritizing and time allocation.
Ability to build trust innovate and apply problem-solving skills.
Ability to research hardware and software trends.
Experience with AI tools to manage processes and relevant tasks efficiently

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

The Role: You will manage ITAM activities that include maintaining the life cycles of software and hardware repositories from acquisition through final disposition. You will maintain compliance manage software renewals lifecycle planning cost optimization and work with partners to ensure the timely ...

The Role:

You will manage ITAM activities that include maintaining the life cycles of software and hardware repositories from acquisition through final disposition.

The Duties

Work with business stakeholders to manage and maintain data integrity and completeness of the IT asset inventories Hardware Asset Management Database and Software Asset Management Database.
Act as a liaison between the development and operations teams to communicate changes and expected issues in the production environment for asset management.
Responsible for the software asset portfolio with respect to acquisition request fulfillment under SLA utilization tracking compliance and final disposition of assets.
Manage contracts and relationships to maximize value creation and reduce costs for software licensing maintenance and service offerings.
Responsible for collecting information for budgeting software compliance and inventory contract summaries and cost comparisons.
Responsible for reporting on and analyzing software installations versus software licenses.
Identify opportunities for process enhancements and efficiency gains.
Participate in defining requirements processes and procedures for asset management strategies for the enterprise.
Participate in ongoing improvement initiatives to automate processes and achieve operational excellence.
Work alongside teams within the business or the management team to establish business needs.
Responsible for analysis that assists with the management of maintenance support and license renewals in advance of their expiration.
Maintain a hardware inventory of assets within the appropriate management systems and ensure assets are properly documented (e.g. serial number asset tag name etc.).
Submit purchase requests for new software and hardware assets and related supplies as needed.
Coordinate with the enterprise procurement and accounting areas and vendors on ordering receiving and invoicing of software and hardware assets.
Provide support to IT and Legal areas in the contract management areas of RFI/RFP vendor selection contract negotiation and contract administration for assets.
Responsible for maintaining the ESG-related data attributes and platform module.
Provide reporting (scheduled and ad hoc) as needed to support ITAM Governance activities.

Qualifications :

To be successful in this role you have:

5 years of hands-on hardware and software experience.
5 years of hands-on hardware and software purchasing experience.
Deep knowledge of Configuration Management practices.
Experience interpreting licensing terms and conditions.
Demonstrated ability to use the ServiceNow platform.
Broad knowledge of IT Asset Management and Discovery tools.
Demonstrated ability to manage tasks and projects to required deadlines.
Excellent written and verbal communication skills.
Attention to detail and proven research ability.
Effective judgment in prioritizing and time allocation.
Ability to build trust innovate and apply problem-solving skills.
Ability to research hardware and software trends.
Experience with AI tools to manage processes and relevant tasks efficiently

JV20

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

IT Experience
SAP Materials Management
SAP SuccessFactors
Agile
Business Analysis
SAP
Requirements Gathering
SAP Finance & Controlling
SAP Supply Chain Management
SAP S/4HANA
SDLC
Oracle

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About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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