Inside Sales Representative, Commercial
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.
- Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
At Talkdesk we are #All In Work Win and Celebrate Together. As Inside Sales Representatives your mission is to drive revenue growth deliver exceptional customer outcomes and collaborate with partners teammates and customers to create long-term value. Success means hitting quota building sustainable pipeline and strengthening customer relationships while embodying Talkdesks culture of integrity teamwork and continuous improvement.
Role Overview
The Inside Sales Representative drives revenue expansion within Talkdesks existing customer base by selling CXA (Customer Experience Automation) to long-tail Commercial and Enterprise accounts.
This role pairs proactive outbound sales execution with strategic account management to identify develop and scale emerging customers with significant untapped growth potential
Mission: Accelerate CXA adoption across the install base while maintaining strong customer relationships and delivering predictable quota-carrying revenue.
Key Responsibilities
Outbound Sales & Pipeline Generation
- Execute targeted outbound campaigns to drive CXA awareness and adoption across assigned accounts
- Conduct discovery calls to identify business challenges use cases and expansion opportunities
- Qualify and develop opportunities from initial contact through closed-won
- Maintain consistent outreach cadence to keep accounts engaged between renewal cycles
Account Ownership & Health Management
- Own the day-to-day relationship for all ISR-assigned accounts
- Monitor product usage engagement signals and account health indicators
- Identify risk factors and proactively address concerns before they impact renewals
- Maintain pristine CRM hygiene with accurate account data activity logging and pipeline forecasting
Cross-Functional Partnership
- Collaborate with Commercial AEs and Enterprise AEs to ensure seamless account transitions and coverage when deals are identified over 50K in ACV.
- Partner with Manila renewal and support teams to align on account status and customer needs
- Collaborate with SEs and post sales teams to advance sales cycles and understand the customer 360 degree relationship
- Share customer insights competitive intelligence and product feedback with Marketing Product and Leadership
Quota Performance & Productivity
- Achieve or exceed quarterly and annual ACV quota tied to Net Revenue Expansion (NRE)
- Operate at 5X OTE productivity benchmark
- Use FY26 YTD performance data to optimize territory strategy and prioritization
- Build sustainable pipeline coverage (minimum 3-4X quota) to ensure predictable attainment
What Success Looks Like
In Your First 90 Days:
- Ramp on CXA product knowledge value propositions and competitive positioning
- Complete 50 outbound touchpoints per week across assigned accounts
- Run 5 successful first customer meetings per week while maintaining customer follow up meetings and sales cycles
- Build initial pipeline of qualified CXA opportunities
- Establish working relationships with cross-functional partners
Ongoing:
- Consistently hit or exceed quarterly quota (100% attainment)
- Maintain healthy pipeline coverage (3-4X quota minimum)
- Maintain minimum activity standards: 50 outbound touchpoints per week and 5 customer meetings per week
- Drive measurable CXA adoption and ARR growth within your book of business
- Earn trust from customers and internal stakeholders through reliable execution
Qualifications
Required:
- 2 years of inside sales BDR or account management experience in B2B SaaS
- Proven track record of quota attainment and pipeline generation
- Strong discovery and qualification skills with ability to identify business pain points
- Excellent communication skills (phone email video) with comfort running virtual sales cycles
- Proficiency with CRM systems (Salesforce preferred) and sales engagement tools
- Self-starter mentality with ability to manage time and prioritize effectively
Preferred:
- Experience selling AI Automation or customer experience solutions
- Familiarity with customer expansion/upsell motions
- Understanding of customer success metrics and product adoption indicators
THE PAY TRANSPARENCY INFORMATION BELOW IS ONLY APPLICABLE TO ROLES WITHIN THE UNITED STATES:
Pay Range (OTE) $140000 OTE
Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).
Retirement Benefits:401(k) plan
Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.
Method of Application:Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 1/14/2026.
All questions or concerns about this posting should be directed to the Talent team at .
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
IC
Key Skills
- Abinitio
- Hospital management
- Agriculture
- Cost Control
- Employee Benefits
- Data Analysis
About Company
Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.
