Senior Principal Consultant- Technical Architect, Field Service Lightning

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Principal Consultant- Technical Architect Field Service Lightning!
A Salesforce FSL Architect must possess broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure high-performance technical solutions that maximize the potential of the Salesforce platform
Responsibilities:
This role requires a technical powerhouse capable of blending high-level architectural strategy with deep-track engineering in Apex LWC and Salesforce Field Service (SFS).
End-to-End Architecture: Design scalable technical solutions that integrate Core CRM (Sales/Service Cloud) with FSL ensuring a unified data model across the enterprise.
FSL Engine Optimization: Architect and fine-tune the SFS Dispatcher Console scheduling policies and optimization recipes to maximize workforce efficiency.
Advanced Engineering: Lead the development of complex Apex frameworks asynchronous processing and high-performance Lightning Web Components (LWC).
Technical Governance: Establish coding standards and design patterns performing rigorous code reviews to minimize technical debt and ensure 85% test coverage.
DevOps & Release Management: Understand the CI/CD pipeline (e.g. Copado GitHub Actions) to manage complex deployments across multi-tier sandbox environments.
Strategic Advisory: Serve as the subject matter expert for stakeholders providing Point of View (PoV) documents on SFS product roadmap alignment and Build vs. Buy decisions.

Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security business process mapping integrations plan environment plans risks and mitigation plan boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you!
Minimum qualifications:
B.E or or MCA
Relevant experience in Salesforce Field Service (SFS)
Strong understanding of Salesforce FS architecture and components.
Experience with web development technologies such as HTML CSS JavaScript and Apex.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Salesforce certifications are a plus.
Must have integrations experience with different tools and technologies using middleware or point to point.
Excellent understanding of design patterns enterprise architectural patterns and enterprise integration patterns.
CI/CD exposure is a must.
Excellent skills in large data volume applications and security aspects.
ArchiMate is an additional advantage.

Preferred qualifications
Salesforce PD II Sales Cloud Service Cloud and Marketing Cloud Certifications etc...

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.