Customer Success Manager (Mid-Market)

Customer Success Manager (Mid-Market) - Permanent Position Full-Time

Agency: TechStaffers (Recruiting on behalf of a high-growth SaaS partner)
Location: New York City NY
In-Office (High-Energy Culture)Role Type: Full-Time Mid-Market

Salary: $90000 $125000 Equity/Benefits

The Opportunity

Our client is an elite venture-backed SaaS organization currently navigating a massive scaling phase. Following a successful $10M milestone they are looking for a Mid-Market Customer Success Manager who is a builder by nature. This isnt a role where you just follow a script; you will be a primary architect of the customer journey as the company triples its footprint.

The Role

Currently this is a full-cycle position. You will handle the entire customer lifecyclefrom the initial technical implementation and handoff through to long-term value realization and renewals. As the organization matures you will have the unique opportunity to help shape the future of the Success and Implementation departments.

• End-to-End Ownership: Act as the single point of contact for mid-market customers owning implementation onboarding and long-term success.

• Strategic Advisory: Move beyond support to become a trusted advisor ensuring customers hit their specific business KPIs.

• Internal Feedback Loop: Provide direct constructive feedback to Product and Engineering based on customer friction points.

• Agile Execution: Transition seamlessly between high-level strategy and in-the-weeds technical execution.

The Ideal Profile

• The Stage-Fit Professional: You thrive in fast-paced environments where the playbook is still being written.

• Full-Cycle Fluency: Experience owning the technical side of onboarding as well as the strategic side of account management.

• Direct Communicators: You are comfortable pushing back on customers (and internal leadership) when its in the best interest of the outcome.

• High-Aptitude Backgrounds: We value raw excellence. Whether you were a collegiate athlete a performing artist (e.g. Broadway Swing) or a former entrepreneur we look for individuals who have reached the top of their respective fields and have a proven memory for complexity.

The Process

Our client prides themselves on candidate experience and momentum:

1. Initial Screen: Behavioral and skill-based assessment.

2. Leadership Interview: Probing prioritization and executive communication.

3. Tailored Project: A short practical exercise focused on communication and learning aptitude.

4. On-Site Peer Interview: Culture fit assessment and office tour.

About TechStaffers

TechStaffers is a premier recruitment partner dedicated to connecting world-class talent with the most innovative companies in the tech ecosystem. We specialize in identifying high-potential individuals who dont just fill roles but drive growth.

TechStaffers and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications merit and business need.