DMe Customer Success Manager

MW Partners is currently seeking a DMe Customer Success Manager to work for our client who is a global leader in the media and entertainment industry.

Responsibilities and duties:

• Be accountable for Customers overall success with including renewal readiness utilization of solutions customer health and satisfaction
• Act as the main point of contact throughout the Customer post-sales lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
• Collaborate with senior level account collaborators to efficiently implement the customers strategy and roadmap.
• Deliver an exceptional customer experience through proactive communication orchestrating the right internal resources and effectively using the customer engagement model to meet customer business goals.
• Inspire innovation and thought leadership by sharing resources and new ways your customers can use solutions to accelerate and advance their creative process.
• Identify Customer risk and partner with the ecosystem team to establish and carry out risk mitigation and improvement strategies.
• Serve as the voice of the customer internally at Client sharing strategic use-cases process improvements and asks back into the internal ecosystem.
• Lead ongoing initiatives that help continuously improve our approach and effectively secure our customers success.

Requirements:

• Bachelors Degree and/or relevant work experience
• 10 years of related experience in technology success or services (Customer Success Consulting Business Development client-side experience etc.)
• Passion for driving customer success and measurable outcomes
• Shown effectiveness handling a portfolio of large complex and strategic enterprise customer accounts at a senior level
• Exceptional interpersonal presentation and communication skills both verbal and written
• Ability to prioritize multi-task and perform under pressure
• Strong communication and social skills with the ability to navigate and mediate conflict and cultivate joint partnerships
• Existing knowledge of software in digital marketing and/or digital media space
• Expert at Program Management within large organizations helping to inspire change across groups by engaging key partners
• Validated experience with account planning & customer success plans
• Effective at leading executive C-level discussions presentations meetings and workshops
• Flexibility to travel (approx. 20%)

For a confidential discussion or to find out more contact Indu Sri Lakavath on or apply now.