Client Success Manager
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Job Location:
Greenwood Village, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Client Success Manager
Location: Greenwood Village CO 80111
Location: Greenwood Village CO 80111
Type: Long Term Contract
Setting: Onsite
Summary
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining prioritizing and assessing the work of the development team ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals.
Setting: Onsite
Summary
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining prioritizing and assessing the work of the development team ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals.
Here are some of the responsibilities:
Candidate Must have 5 years of Client Success Manager experience
Must has call center knowledge and experience
Looking for Candidates to have experience with Artificial Intelligence (AI) and/or Machine Learning (ML)
Lead Executive discussion & calibration sessions to align on product request and expected output
Plan and execute on stakeholder product request by ensuring constant alignment of the objective
Assist train and lead product rollout plan
Build important business relationships with clients.
Understand customer needs and participate in brainstorming solutions
Promote the products created to support
Candidate Must have 5 years of Client Success Manager experience
Must has call center knowledge and experience
Looking for Candidates to have experience with Artificial Intelligence (AI) and/or Machine Learning (ML)
Lead Executive discussion & calibration sessions to align on product request and expected output
Plan and execute on stakeholder product request by ensuring constant alignment of the objective
Assist train and lead product rollout plan
Build important business relationships with clients.
Understand customer needs and participate in brainstorming solutions
Promote the products created to support
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
