Panel Navigator

UW Medicine Primary Care and Population Health has an outstanding opportunity for a Patient Services Specialist 3 - Panel Navigator.

WORK SCHEDULE

• Full-time 100% FTE (40 hours per week)
• Monday-Friday
• After successful completion of 6 months probationary period- 2 days / week of remote work available
• Day Shift

DEPARTMENT DESCRIPTION

The Madison Clinic at Harborviewoffers medical care and social services for persons living with HIV/AIDS regardless of sexual orientation gender identity race or ability to pay. Our mental healthcare professionals provide a range of services for patients with HIV/AIDS including psychiatricconsultationsmedication management and recommendations for continuedpsychiatric care.

POSITION HIGHLIGHTS

The Madison panel navigator has to work with the satellite Madison clinics at Snohomish Kent and Federal Way as well as the downtown programs (Pioneer Square clinics).

They will assist in coordinating population health programs at HMC primary care clinics and support leadership communications for population health initiatives.

Independently provide support services such as processing incoming referrals scheduling patient appointments obtaining and verifying demographic and financial information through pre-registration process completing patient registration by obtaining consent for medical care and financial agreement and processing patient paperwork and coordinating care with other services and triaging patient telephone calls to clinical staff and providing information about services.

PRIMARY JOB RESPONSIBILITIES

• Engage the patient in care optimization
• Empower the patient with knowledge and access to support resources.
• Improve the patient and family experience of care.
• Participate in Patients Are First measures and associated Medical Home goals and objectives.
• Referrals tracking to internal and external resources.
• Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.
• Educate per protocol.
• Assist in the utilization of culturally relevant and language appropriate materials for target populations.
• When indicated through population review provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.
• Other duties as requested.

REQUIREMENTS

• High School graduation or equivalent AND
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience

ABOUT UW MEDICINE PRIMARY CARE

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services as well as secondary care from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compassion. Innovation. Excellence.

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.