IT Service Desk Associate II
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training certifications licensures or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses training and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes procedures and systems.
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals.
Impact
- Impacts a team by example through the quality service and information provided
- Follows standardized procedures and practices with moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Uses existing procedures to solve standard problems without supervisory approval.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Logs all incident and service request details.
- Categorizes and prioritizes codes.
- Provides customer service resolution for operational and service-related incidents.
- Routes incidents and service requests that cannot be immediately handled.
- Manages requests and incident reports from customers.
- Determines which CIs are involved in the incident.
- Delivers courteous services and is responsible for end-user requests.
- Resolves or escalates incidents and requests as needed.
- Updates and validates all incident information.
- Obtains additional information from the requester and end-users.
- Ensures that incidents are resolved and closed.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
