Lead ERP Support Analyst – Microsoft Dynamics 365 Supply Chain Management

Description:

Contract to Hire
4 Days in Office

Position Summary:

The Lead ERP Support Analyst for Microsoft Dynamics 365 Supply Chain Management will serve as the primary resource for supporting supply chain modules within the organizations ERP ecosystem. This role combines functional expertise in supply chain processes with technical proficiency in D365 Supply Chain Management and Operations. The individual will lead troubleshooting configuration and optimization efforts ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams this position plays a critical role in driving efficiency across procurement inventory production and logistics operations.

Position Responsibilities:

Serve as the lead support resource for D365 Supply Chain Management modules including Procurement Inventory Production Control Warehouse Management and Transportation.

Provide Level 2 and Level 3 support for functional and technical issues ensuring timely resolution and minimal business disruption.

Collaborate with business users to gather requirements configure solutions and implement enhancements.

Manage escalations and coordinate with Microsoft support when necessary.

Oversee system updates patches and deployments using Lifecycle Services (LCS) and Azure DevOps.

Develop and maintain documentation for processes configurations and troubleshooting steps.

Support integrations with other systems and ensure data integrity across supply chain workflows.

Train and mentor junior support team members on supply chain-related ERP functionalities.

Required Qualifications:

5 years of experience supporting Microsoft Dynamics 365 Supply Chain Management or similar ERP systems.

Strong understanding of supply chain processes including procurement inventory production and logistics.

Technical proficiency in SQL Power Platform (Power BI Power Automate) and data migration tools.

Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments.

Excellent problem-solving and communication skills with the ability to work cross-functionally.

Bachelors degree in Supply Chain Management Logistics Information Technology or related field.

Desired Qualifications:

Experience with D365 Finance and Operations Activity modules.

Familiarity with API integrations and customizations within D365.

Knowledge of security roles and user management in Dynamics 365.

Exposure to cloud technologies and Azure services.

Desired Certifications:

Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)

Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)

Microsoft Certified: Power Platform Functional Consultant Associate

Working Conditions

Office environment with occasional visits to secure facilities and operations centers.

Standard business hours with 24/7 availability.