Customer Support & Success Specialist (HiVis Scaffold Management Software)
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Job Location:
Roswell, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
You will be a key member of ATPACs Product & Innovation team supporting HiVis our scaffold management software. You will combine handson product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale HiVis.
Product Support & Troubleshooting
- Diagnose issues across configuration data and system behavior; document findings and escalate software defects via Azure DevOps.
- Maintain clear customer-facing case notes and knowledge articles in Zendesk.
Onboarding Training & Enablement
- Lead onboarding sessions workshops and webinars for customers.
- Support onsite/remote implementation in collaboration with regional SMEs.
- Create and update user guides training material and releaserelated communication.
Customer Success & Adoption.
- Support renewal readiness and identify expansion opportunities.
- Develop scalable customer-success playbooks and internal processes.
CrossFunctional Collaboration
- Provide structured customer feedback to Product.
- Participate in release planning and deliver product demos.
Qualifications :
- 3 years in Technical Support or Customer Success for B2B software.
- Experience with Zendesk Azure DevOps/Jira and Power BI.
- Strong communication skills; confident presenter.
- Previous construction on site project experience its a plus ideally in temporary works/scaffolding background
- Nice to have: CRM experience additional languages ConTech/PropTech background willingness to travel 1020%.
- AI readiness
Additional Information :
At AT-PAC youre not just joining a team youre joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations youll have the autonomy and support to make real impact from day one. Were committed to investing in our people our innovation and your growth. AT-PAC offers terrific career opportunities competitive compensation comprehensive benefits.
Remote Work :
No
Employment Type :
Full-time
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About Company
Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in ove ... View more
