SERVICE SERVICE SOLUTIONS SPECIALIST
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Job Location:
Rock Hill, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service Solutions SpecialistLocation: Rock Hill SC ON-SITEJob Type: Full-timeBenefits: 401K/Retirement plans medical/dental/vision package company paid life insurance and AD&D policies reimbursement for tuition and professional dues and paid to Know Us:Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create smart efficient and sustainable manufacturing systems. Our global network includes facilities in Canada the United States Germany and Hungary ensuring regional expertise and global Position:Reporting to the Service Supervisor the Solutions Specialist will provide sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and Entrepreneurial Youll Be Doing:Prepare detailed technical proposals for all customer-related service work including quotations for systems sales service support spare parts training equipment retrofits and system relocationsInvoicing service work including spare parts orders system projects service visits and service supportTravel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotationsFollow up with customers regarding service issues and warranty claimsDrive sales of all service offerings through effective communication with internal personnel and outside customer contactsEffectively manage customer expectation understanding their business needs while determining potential opportunities for further relationship growth and partnership with EclipseSchedule and allocate resources to ensure that service jobs are properly staffedProficient in MS office word and excel Collaborate with corporate service department as neededExcellent time management and organization skills are requiredMust be self-motivated process-minded individual who is resourceful and reliableTravel expectation is less than 10% of time however this may increase to meet client and/or project needsWhat Were Looking For:B.S. degree in Engineering / Robotics Automation Technology or equivalent experience5 years experience in the custom automation industry Experience in Project Management is an assetPrior customer service within an automation environment is an assetAbility to cost manufacturing components is an assetKnowledge of accounting principles and sound business requires professional written and verbal communication and interpersonal We Offer:Reimbursement for tuition and professional duesStart out with 3 weeks of vacation401k/Retirement plansFree snack programWhy Join Us:Here at Eclipse Automation creation and innovation are at our core and our culture reflects that. Fast paced and continuously fostering growth we encourage the entrepreneurial spirit that our teams embody and leverage each of their strengths to do better for our people our clients and our teams are made up of innovators thinkers and doers with the know-how and expertise to exceed expectations and the relentless spirit to create and reinvent. Our people are what enables us to live up to our name - to eclipse all others inspiring and creating outcomes that change the Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age race creed colour religion national origin ancestry marital status sexual orientation gender identity or expression disability or any other status or condition protected by applicable Eclipse Automation we believe in the power of human connection. We do not use AI in our hiring process; every application is personally reviewed by a member of our team to ensure each candidate receives careful publicly advertised job posting is for an existing vacancy. We are seeking a qualified candidate to join our team and assume the responsibilities of this Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.
Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Job Title : Senior Mechanical Designer Location : Cambridge, ON | On-site Job Type : Full-time Benefits : RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days Get to Know Us : Eclipse Automation, part of Accen ... View more
