Connectivity Solutions and Database Services – Service Owner

Connectivity Solutions and Database Services Service OwnerMemphis TNPay Rate: $101000 - $134600Multiple factors including Individual experience skills and abilities will determine where an employee is placed in the pay Salaried Full-Time (Hybrid)About The Role:Step into a pivotal role that owns the end-to-end delivery of connectivity integration and database services for a global enterprise. As a Service Owner you will be accountable for the design implementation and management of GCFs integration platforms ensuring secure and efficient data exchange. Youll oversee Electronic Data Interchange (EDI) services onboard new trading partners and maintain compliance with industry standards. Youll work closely with managed service providers monitor performance enforce SLAs and drive continuous improvement. As the primary escalation point youll resolve incidents maintain service documentation and lead change management. Your expertise will support audit compliance and modernization initiatives including SAP integration cloud API management and security/certificate management. You will also document technical architectures and operational procedures and collaborate with stakeholders and vendors to ensure service You: Knowledge Skills and Abilities 8 years of IT experience focused on enterprise integration connectivity and database servicesStrong background managing services through managed service providers including vendor oversight and SLA enforcement Expertise in WebMethods cloud API management and EDI protocols (e.g. ANSI X12 AS2 Flat File) Proficiency in integration services SAP integration Unix/Linux scripting and managed file transfer tools (e.g. sFTP) Solid knowledge of enterprise databases (Oracle SQL Server) including performance tuning and data integrity Familiarity with front-end web technologies (HTML CSS JavaScript Java) and monitoring/alerting tools Excellent communication collaboration and documentation skills Ability to work independently drive accountability and continuously improve services Bachelors degree in information systems Computer Science or related field Competencies:Dealing with AmbiguityCommunication Skills (oral and written)Functional/Technical SkillsOrganization and PlanningCustomer FocusTroubleshooting/Problem SolvingAction-Oriented/Self-MotivatedLearning on the FlyCreativityAbout Global Cellulose Fibers (GCF):Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe high-quality pulp forms the basis for a wide range of applications like towel and tissue products diapers feminine care incontinence and other personal care products that promote health and addition our specialty pulp serves as a sustainable raw material used in construction materials paints coatings and more. GCF generated $2.8B in revenue in 2024 and has 3300 employees globally with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting GCF:Global Cellulose Fibers promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse Got You Covered:At Global Cellulose Fibers our employees are our most important asset and thats reflected in our benefits package that includes health welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families including:Medical Dental Life insuranceFlexible Spending AccountsShort-term and Long-term Disability401(k) and Company-funded retirement contributionsPaid Time OffPhysical Location of Position: Memphis Corporate Office 6400 Poplar Ave. Memphis TN 38197Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .