Field Support Leader
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Job Location:
Charlotte, VT - USA
Hourly Salary:
$ 38 - 48
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Unleash your potential with the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Heres what we have to offer
- Competitivepay and bonus plan.
- Paid vacation holidays and sick time.
- Comprehensive benefits package including 401K medical dental and vision care - available from day one.
- Extensive product andon-the-job/cross-trainingopportunities supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- Company vehicle tools and equipment provided to complete all jobs.
- Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot).
What you will do :
Field Support Leader Employees engage in Local Market Support Training and Programming of Fire Alarm Systems.
How you will do it:
- Coordination with Local Offices to provide Technical Training Support and Escalation of Obstacles
- Remote Support Teams Channel Data Capture Organization and Sharing
- Training and Literature Gaps Development and Delivery
- Monthly Newsletter Creation and Distribution
- Technical Escalations Coordination with Products Tech Support / R&D
- Remote Support Teams Channel Q & A
- Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
- Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
- Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
- Be available when the program will be uploaded to help the Local Technician with any programming related issues.
- Promote the Team and develop working relationships with the Local Offices
What we look for:
- An Experienced Simplex Fire Alarm System Technician/Programmer.
- Motivated self-starter who has the ability to work from home.
- Available to travel 25% of the time.
Required
- Minimum Experience: 15 years Simplex Fire Alarm Technician/Programming Experience.
- Proficient in MS Office Excel and Simplex programmers.
- NICET Level III certification is preferred.
- Proficient in interpreting and applying applicable NFPA standards and in reading and interpreting construction documents.
HIRING HOURLY RANGE:$38 - $48 (Hourly rate to be determined by the education experienceknowledgeskillsand abilities of the applicant internal equity location and alignment with market data). Thispositionincludesa competitive benefits package. For details please visit the About Us tab on the JohnsonControlsCareerssite athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
