Customer Acquisition Associate

Job Purpose

The Customer Acquisition Associate is responsible for acquiring new customers converting leads into active riders/drivers and supporting revenue growth by promoting the companys mobility and leasing solutions. The role focuses on field and inbound sales customer education onboarding support and maintaining strong customer relationships.

Key Responsibilities

Sales & Customer Acquisition

• Identify engage and onboard new customers through field sales referrals walk-ins and inbound leads.
  

• Promote company products and services lease-to-own.
  

• Conduct product demonstrations and clearly explain pricing contracts and value propositions.
  

• Achieve individual and team sales targets on a weekly and monthly basis.
  

Lead Management & Conversion

• Follow up on assigned leads promptly and maintain accurate records in the CRM system.
  

• Convert qualified leads into signed customers by guiding them through the sales funnel.
  

• Handle objections professionally and provide appropriate solutions to close deals.
  

Customer Onboarding Support

• Support new customers through the onboarding process including documentation and initial training coordination.
  

• Ensure customers clearly understand contract terms payment structures and operational expectations.
  

• Hand over onboarded customers smoothly to the Training team.
  

Reporting & Administration

• Submit daily and weekly sales activity and performance reports.
  

• Maintain accurate records of prospects conversions and customer feedback.
  

• Share market insights competitor activity and customer feedback with the Sales Lead.
  

Collaboration & Compliance

• Work closely with Sales Training Customer Support and Operations teams to ensure a seamless customer experience and ensure all sales activities comply with company policies and legal required ethical standards.
  

Requirements

Required Qualifications & Experience

• Diploma or Bachelors degree in Business Marketing Sales or a related field (preferred).
  

• 13 years of experience in sales customer acquisition or field sales (experience in mobility telecoms fin tech or asset financing is an advantage).
  

• Strong communication and negotiation skills.
  

• Ability to work independently and meet targets in a fast-paced environment.
  

• Basic computer skills and familiarity with CRM tools.
  

Key Competencies

• Results-driven and target-oriented
  

• Excellent interpersonal and persuasion skills
  

• Customer-focused mindset
  

• Strong time management and organization
  

• Problem-solving and adaptability
  

Benefits

• Career growth opportunities in a fast growing e-mobility startup.
  
• Work with a mission driven team focused on sustainability and clean mobility.