BDC Representative
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Now Hiring: Service BDC Representative
Department: Service Business Development Center (BDC)
Job Overview
The Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking motivated professional and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications proactively scheduling and confirming service appointments and ensuring a consistent high quality customer experience across all touch points.
Duties and Responsibilities:
- Generate Appointments.
- Adhere to attendance punctuality and workplace conduct standards
- Maintain detailed and accurate customer records in crm
- Meet daily/weekly call and appointment goals
- Uphold dealership professionalism tone and basic standards at all times
- Follow up with customers via phone text and email.
- Manage high volume of inbound and outbound service calls
Experience and Skills:
- Previous BDC Call center customer service or dealership experience preferred
- Strong communication and phone etiquette skills
- Positive attitude with willingness to learn and grow
- Comfortable working with CRM Systems and basic computer programs
- Ability to read and comprehend rules regulations policies and procedures.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Offers of employment will be contingent on successful criminal background check and driving record search
We offer competitive compensation including benefits such as health insurance paid time off and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment we would love to hear from you.
Job Type: Full-time
Shift:
- Day shift
- On and Off Weekends
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
RK Auto Group's Business Development Center has immediate opening for BDC Manager for our Sales Department! Representatives within our Sales BDC are responsib...
