Customer service representative
Share
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a dedicated and empathetic Customer Service Representative to join our team in Niles this role youll be the voice of our organization delivering exceptional support to our customers while maintaining the highest standards of professionalism and care. As a Customer Service Representative youll handle customer inquiries resolve concerns and create positive experiences that build lasting relationships with our clientele. This position offers the opportunity to make a meaningful impact while working collaboratively with a supportive team committed to excellence.
- Respond to customer inquiries via phone and in-person interactions with professionalism and enthusiasm
- Address and resolve customer concerns and complaints
- Provide accurate product and service information to customers while identifying opportunities to enhance their experience.
- Process customer orders payments and transactions with accuracy and attention to detail
- Greet customers promptly and courteously ensuring they feel valued and heard
- Identify upselling and cross-selling opportunities while maintaining customer-focused priorities
- Collaborate with team members and other departments to ensure seamless customer service delivery
- Maintain a clean organized workspace and adhere to all company policies and procedures
- Demonstrate resilience and flexibility in handling multiple customer requests simultaneously
- Contribute to team goals and participate in ongoing training to enhance skill set and product knowledge
Qualifications :
- Proven customer service experience (preferred not required)
- Excellent verbal and written communication skills
- Strong active listening and empathetic approach to customer interactions
- Ability to multitask and manage time effectively in a fast-paced environment
- Problem-solving skills with a detail-oriented mindset
- Patience resilience and a positive attitude when handling challenging situations
- Ability to work collaboratively within a team environment
- Professional demeanor with strong interpersonal skills
- Cash handling experience (preferred)
- Organizational skills and ability to maintain accurate records
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
