APAC Regional Client Value Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The MGS Regional Lab Client Value Manager is responsible for building strong partnership with Mars segments to deliver:
Excellence in Customer Experience
Deploy and continuously improve the client relationship including processes for:
Service Level Agreements and Statements of Work with Mars segments
Client interface for sample submission
Escalation of inefficient lab services
Improve customers satisfaction by building on the regional laboratory customer survey results
Facilitate business partnership review program within the region
Participate in a global community of regional laboratory client value managers to drive the standardization & alignment through creating a strong global community.
Laboratory Consultancy Services
Deploy a regional service catalogue of client centric laboratory consultancy services for chemistry and microbiology to address customer needs and drive value into the business
Deploy the key processes procedures and tools to support these services
Provide expert advice and guidance to regional development centres and factories on experimental design and data interpretation
Manage metrics follow-up performance review and continuous improvement of laboratories network
Manage business review of external laboratories and Segments
Supports technical review of external laboratories and Segments
Support the strategy and propose the changes in the Regional Lab network
Support Lab Governance program including chemistry microbiology and site labs audits
Support NIR program
MGS Laboratories Brand and Regional Communications
Own the MGS Laboratories brand in Region and ensure the consistency of the representation in all client facing materials in Region
Manage regional stakeholders by establishing and executing the regular connection communications on services metrics and other reporting needs through leading regular business reviews
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Mars proudly makes the treats, nutritious meals, and many of your favorite products. Learn why we’re ready to become a part of your family.
