Senior IT Service Owner – Supply Chain Applications

Senior IT Service Owner Supply Chain ApplicationsMemphis TNPay Rate: $Multiple factors including Individual experience skills and abilities will determine where an employee is placed in the pay Salaried Full-Time (Hybrid)About The Role:Global Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Supply Chain business process applications including SAP Order-to-Invoice solutions: Order Management Planning and Scheduling Transportation Planning Delivery Execution Manufacturing Billing and related integrated solutions. This is an individual contributor role with strategic influence responsible for ensuring alignment between IT solutions and business objectives across Supply Chain will function as the primary point of accountability for the Supply Chain application portfolio driving roadmap alignment solution consulting vendor performance and issue escalation management. This role also plays a critical part in transitioning off a Technology Services Agreement (TSA) establishing a new IT operating model and evaluating and implementing AMS providers to support critical applicationsKey ResponsibilitiesService Ownership & StrategyServe as the overall Service Owner for Supply Chain applications accountable for lifecycle management performance and continuous application roadmaps with business strategies and Supply Chain solution consulting to business stakeholders for process optimization and technology Relationship ManagementAct as the primary IT liaison for Supply Chain functions ensuring strong alignment between business needs and technology and maintain trusted relationships with key stakeholders to influence strategy and prioritize regular roadmap reviews and communicate progress risks and opportunities to business Transition & IT Model EstablishmentLead activities to transition Supply Chain applications from legacy TSA arrangements to GCFs independent IT and implement a sustainable IT operating model for Supply Chain applications integrating internal and external Analysis Selection & ImplementationEvaluate AMS providers for Supply Chain applications including scope definition cost analysis and service performance the selection process and oversee onboarding and integration of AMS partners into GCFs IT governance and performance metrics for AMS & Vendor ManagementLead and coordinate projects related to Supply Chain applications ensuring timely delivery and quality third-party AMS providers including performance oversight governance and contract as escalation point for critical issues impacting Supply Chain ImprovementMonitor KPIs and service performance metrics to identify improvement innovation and best practices in Supply Chain application You: Knowledge Skills and Abilities Experience: 8 years in IT application management solution delivery or service ownership roles. Expertise: Strong knowledge of SAP Order to Invoice solutions (ECC APO SCEM S/4HANA) and familiarity with pulp Supply Chain processes is highly desirable. Skills: Proven ability in business relationship management project management and vendor with TSA exit planning IT operating model design and AMS provider evaluation and problem-solving and issue resolution communication and stakeholder engagement : Bachelors degree in IT Business or related Global Cellulose Fibers (GCF):Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe high-quality pulp forms the basis for a wide range of applications like towel and tissue products diapers feminine care incontinence and other personal care products that promote health and addition our specialty pulp serves as a sustainable raw material used in construction materials paints coatings and more. GCF generated $2.8B in revenue in 2024 and has 3300 employees globally with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting GCF:Global Cellulose Fibers promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse Got You Covered:At Global Cellulose Fibers our employees are our most important asset and thats reflected in our benefits package that includes health welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families including:Medical Dental Life insuranceFlexible Spending AccountsShort-term and Long-term Disability401(k) and Company-funded retirement contributionsPaid Time OffPhysical Location of Position: Memphis Corporate Office 6400 Poplar Ave. Memphis TN 38197Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .