DescriptionIn this high-impact role you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Employee Platforms you provide overall direction for team members managing enterprise Mac infrastructure and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
In this high-impact role you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers specializing in Apple enterprise technologies. Lead teams towards excellence in managing large-scale Mac deployments and demonstrate your skills as a leader in the Apple ecosystem.
Job responsibilities
- Serves in a leadership role for multiple technical teams focused on Mac platform engineering and collaborates with others within the function to deliver enterprise-grade Apple solutions.
- Anticipates the needs and potential dependencies of the broader team particularly around macOS release cycles hardware refresh programs and cross-platform integration requirements.
- Provides tasks guidance and expectations as necessary to ensure seamless Mac platform operations across the enterprise.
- Identifies and takes action to mitigate and escalate issues to appropriate leadership including security vulnerabilities deployment challenges and hardware lifecycle management concerns.
- Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards risk and security service level agreements and business requirements specific to Apple enterprise environments.
- Applies relevant technical expertise leadership and business knowledge to projects of moderate to large scope involving Mac fleet management automation and integration with enterprise systems.
- Contributes to decisions that influence staffing budget and relevant profit and loss for Mac platform operations.
- Advises junior engineers and technologists on Apple best practices emerging technologies and enterprise Mac management strategies.
- Adds to the teams culture of diversity opportunity inclusion respect for team members and prioritizes diverse representation.
Required qualifications capabilities and skills
- Formal training or certification on infrastructure engineering concepts and 5 years applied experience.
- 10 years experience managing infrastructure engineering teams with specific focus on enterprise Mac platform operations at scale (5000 devices).
- Strong software engineering and scripting capabilities are mandatory including proficiency in Python Shell scripting (bash/zsh) and Swift for automation and tooling development.
- Deep expertise in at least one Apple Device Managementtechnology (Jamf Pro or Workspace ONE) for large-scale Mac deployment and management.
- Hands-on experience with macOS system administration including configuration management security hardening and compliance enforcement across diverse Mac hardware platforms.
- Proven knowledge of Mobile Device Management (MDM)protocols Apple Business Manager and Automated Device Enrollment (DEP/ADE).
- Strong understanding of Apple security frameworksincluding FileVault Gatekeeper System Integrity Protection (SIP) and secure token administration.
- Proficiency with identity and access managementintegration for Mac platforms including Active Directory binding and Enterprise Connect.
- Knowledge of package management and software deploymentusing tools like AutoPkg Munki or custom PKG creation and distribution workflows.
- Ability to guide and coach teams on approach to achieve goals aligned against set strategic initiatives for Mac platform modernization.
- Experience hiring developing and recognizing talent with specialized Apple ecosystem expertise.
Preferred qualifications capabilities and skills
- Experience with Apple Silicon (M-series) architectureand managing the transition from Intel-based Macs to ARM-based.
- Familiarity with CI/CD pipelinesfor Mac-based development teams including Xcode Cloud Jenkins GitLab CI or GitHub Actions.
- Experience with zero-trust security modelsand endpoint detection and response (EDR) solutions for Mac platforms.
- Understanding of Apple enterprise APIsand integration with ServiceNow ITSM platforms or custom enterprise applications.
- Knowledge of Mac hardware lifecycle management including procurement strategies warranty management and sustainable disposal practices
- Experience with cross-platform integrationconnecting Mac infrastructure with Windows Linux and cloud-based enterprise systems.
- Certifications such as Jamf Certified Tech/Admin/Expert Apple Certified Support Professional (ACSP) or relevant infrastructure certifications.
Required Experience:
Manager
DescriptionIn this high-impact role you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.As a Senior Manager of Infrastructure Engineering at JPMorganChase within t...
DescriptionIn this high-impact role you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Employee Platforms you provide overall direction for team members managing enterprise Mac infrastructure and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
In this high-impact role you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers specializing in Apple enterprise technologies. Lead teams towards excellence in managing large-scale Mac deployments and demonstrate your skills as a leader in the Apple ecosystem.
Job responsibilities
- Serves in a leadership role for multiple technical teams focused on Mac platform engineering and collaborates with others within the function to deliver enterprise-grade Apple solutions.
- Anticipates the needs and potential dependencies of the broader team particularly around macOS release cycles hardware refresh programs and cross-platform integration requirements.
- Provides tasks guidance and expectations as necessary to ensure seamless Mac platform operations across the enterprise.
- Identifies and takes action to mitigate and escalate issues to appropriate leadership including security vulnerabilities deployment challenges and hardware lifecycle management concerns.
- Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards risk and security service level agreements and business requirements specific to Apple enterprise environments.
- Applies relevant technical expertise leadership and business knowledge to projects of moderate to large scope involving Mac fleet management automation and integration with enterprise systems.
- Contributes to decisions that influence staffing budget and relevant profit and loss for Mac platform operations.
- Advises junior engineers and technologists on Apple best practices emerging technologies and enterprise Mac management strategies.
- Adds to the teams culture of diversity opportunity inclusion respect for team members and prioritizes diverse representation.
Required qualifications capabilities and skills
- Formal training or certification on infrastructure engineering concepts and 5 years applied experience.
- 10 years experience managing infrastructure engineering teams with specific focus on enterprise Mac platform operations at scale (5000 devices).
- Strong software engineering and scripting capabilities are mandatory including proficiency in Python Shell scripting (bash/zsh) and Swift for automation and tooling development.
- Deep expertise in at least one Apple Device Managementtechnology (Jamf Pro or Workspace ONE) for large-scale Mac deployment and management.
- Hands-on experience with macOS system administration including configuration management security hardening and compliance enforcement across diverse Mac hardware platforms.
- Proven knowledge of Mobile Device Management (MDM)protocols Apple Business Manager and Automated Device Enrollment (DEP/ADE).
- Strong understanding of Apple security frameworksincluding FileVault Gatekeeper System Integrity Protection (SIP) and secure token administration.
- Proficiency with identity and access managementintegration for Mac platforms including Active Directory binding and Enterprise Connect.
- Knowledge of package management and software deploymentusing tools like AutoPkg Munki or custom PKG creation and distribution workflows.
- Ability to guide and coach teams on approach to achieve goals aligned against set strategic initiatives for Mac platform modernization.
- Experience hiring developing and recognizing talent with specialized Apple ecosystem expertise.
Preferred qualifications capabilities and skills
- Experience with Apple Silicon (M-series) architectureand managing the transition from Intel-based Macs to ARM-based.
- Familiarity with CI/CD pipelinesfor Mac-based development teams including Xcode Cloud Jenkins GitLab CI or GitHub Actions.
- Experience with zero-trust security modelsand endpoint detection and response (EDR) solutions for Mac platforms.
- Understanding of Apple enterprise APIsand integration with ServiceNow ITSM platforms or custom enterprise applications.
- Knowledge of Mac hardware lifecycle management including procurement strategies warranty management and sustainable disposal practices
- Experience with cross-platform integrationconnecting Mac infrastructure with Windows Linux and cloud-based enterprise systems.
- Certifications such as Jamf Certified Tech/Admin/Expert Apple Certified Support Professional (ACSP) or relevant infrastructure certifications.
Required Experience:
Manager
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