Shift Operations Lead

SHIFT OPERATIONS LEAD
Spartanburg SC (On-Site)
Direct Hire

OVERVIEW

We are seeking a Shift Operations Lead to serve as the on-site operational authority responsible for the integrated day-to-day execution of 24x7 site operations within a High-Performance Compute Center (HPCC) environment.

This role provides direct leadership across shift operations the Operations Control Center (OCC) soft services and site services during assigned rotating shifts including nights weekends and holidays. The Shift Operations Lead ensures uptime protection operational readiness and safe compliant performance in a high-reliability mission-critical environment.

This position reports to the Facility Support Manager and reinforces a culture of safety-first execution accountability and operational excellence.

KEY RESPONSIBILITIES

Shift Operations Leadership

Lead all shift-based mission-critical operations personnel including owner representatives and third-party service providers
Maintain real-time situational awareness of site conditions asset health and operational risk
Serve as the primary escalation authority for operational incidents alarms outages and security events
Direct incident response activities communications documentation post-event reporting and support root cause analysis

Operations Control Center (OCC) Oversight

Oversee OCC staffing and monitoring systems including BMS EPMS DCIM and CCTV
Manage alarm response processes and escalation workflows
Validate operator training qualification and authorization standards
Identify and escalate operational readiness gaps and staffing constraints

Operational Readiness & Compliance

Execute the FMEO Operational Readiness (ORR) plan across shift operations and site services
Ensure strict adherence to SOPs MOPs EOPs permits and formal change management processes
Enforce approved service request workflows and prevent unauthorized work
Monitor third-party performance responsiveness SLA compliance and cultural alignment

Site & Soft Services Oversight

Provide operational oversight of housekeeping janitorial waste management and grounds services
Oversee shipping receiving material handling staging and logistics coordination
Ensure controlled movement of people and materials within critical environments
Coordinate service activities to prevent interference with live operations

Safety & Risk Management

Champion a safety-first culture across all shifts and operational functions
Enforce EH&S compliance Lockout/Tagout procedures permits and site safety standards
Coordinate with Physical Security to maintain access control and secure operations
Exercise stop-work authority when unsafe or high-risk conditions are identified

REQUIREMENTS

Experience leading 24x7 operations in a mission-critical environment (HPCC data center power generation utilities or similar)
Willingness to work a rotating shift schedule including nights weekends and holidays
Strong working knowledge of mechanical electrical controls and monitoring systems
Experience overseeing operations centers logistics and site services in high-reliability environments
Demonstrated ability to lead multidisciplinary teams with disciplined execution
Familiarity with SOP MOP and EOP frameworks CMMS platforms and incident management processes
Strong communication skills with sound escalation judgment
Commitment to servant leadership and a safety-first operating culture