The HIV/Hepatitis C Coordinator and Outreach Specialist will work to improve HIV/hepatitis C virus infection and substance use disorder outcomes for people accessing services at Outside In a federally qualified health center (FQHC) that serves a wide range of clients including but not limited to those who are low-income and/or experiencing homelessness. The outreach specialist will help identify people who are living with HIV/hepatitis C and connect them with any services or resources they need. These include but are not limited to drug treatment HIV/ hepatitis treatment medical care safer use services and social services such as housing and job placement. The person filling this position will report to the IDUHS Program Manager and work very closely with staff from Outside Ins integrated behavioral health program Substance User Engagement Services and medical clinic.

Essential Duties

• Direct provision of HIV/HCV/HBV services in Outside Ins spaces and with community partners. This may include performing rapid point-of-care tests dried blood spot testing (DBS) pre- and post-test counseling delivery of results and linkage-to-care at Outside In health services sites.

• Support people with HIV/Hepatitis C in accessing medical treatment and work to address challenges to engaging in treatment

• Work as part of an interdisciplinary team of medical providers pharmacists and Substance Use Recovery Mentors to identify and address gaps in services and treatment for people with HIV/HCV. (Screening coordination treatment monitoring case management calls post treatment follow up etc.)

• Provide reminders for lab follow up.

• Educate clients on HIV/Hepatitis C prevention and safer use strategies

• Provide support to Outside Ins Substance User Engagement Specialist(s) as needed by staffing Substance User Engagement Services sites

• Participate in outreach activities necessary to offer services and encourage participation in a non-coercive manner.

• Assess individual needs identify challenges to successful connection to and retention in care and connect clients to services as appropriate

• Conduct education and outreach to community-based organizations and providers to raise awareness of HIV/ hepatitis C and available safer use services and treatment options.

• Complete required documentation in a timely manner. Data tracking for patient follow-up engagement and reporting requirements

• Represent Outside In at relevant collaborative meetings when needed and all required training held by the Oregon Health Authority.

• Answer phone calls and respond to messages via phone Epic or Outlook email in a professional and timely manner.

• Provide referrals for clients to various community agencies.

• Other duties as assigned.

Knowledge and Skills

Knowledge

• Experience and knowledge of drug policy and how that impacts drug users health people experiencing houselessness and chronic illness

• Knowledge and willingness to work with and engage with people who use drugs immigrants uninsured populations

• Knowledge of stages of change and motivational interviewing preferred

• Familiarity with client-centered care approaches

• Working knowledge of HIV/hepatitis C including transmission prevention strategies laboratory and treatment information preferred (additional training will be provided)

Skills

• Ability to multi-task and deescalate situations quickly and calmly.

• Excellent communication and motivational interviewing skills.

• Strong attention to detail.

Education Experience

• Experience working with clients from low-income immigrant or unhoused communities

• Experience in case management outreach and/or care coordination preferably regarding health or social services programs

• Desire to work amongst clients and colleagues from different backgrounds

• Experience engaging with community members that are experiencing or have experienced incarceration and substance use including public speaking training and/or individual and small group engagement

• Familiarity with Microsoft Office Suite and common applications

Desired but Not Required

• Bilingual English and Spanish Russian Mandarin or Arabic strongly preferred.

• EHR systems Epic

• CTR certified (Counseling Testing and Referral training)

• Medical office or medical terminology background

• Experience using rapid HIV/HCV testing

• Experience working in a high-volume clinical setting or social services agency.

• Degree in relevant field (social work public health etc.)

Working Conditions

This role will require a combination of in-person and remote service to clients and patients including working in a standard medical office environment.

Physical Requirements

This job requires operating phones computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes weighing up to 20 pounds.