Mobility Customer Support Program Undergraduate Intern Summer 2026
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Job Location:
Livermore, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We have an opening for an intern in the Livermore Information Technology Department. You will be given the opportunity to engage in a customer service role within our LivIT Mobility program. The selected candidate will provide support to the Laboratorys institutional Mobility program including assisting with device deployment troubleshooting support and device retirement/management.
In this role you will
- Work with the technical Mobility program staff to support the Laboratorys institutional Mobility program including providing basic customer support for mobile device functionality and usage.
- Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system.
- Provision and deploy mobile devices according to established policies and procedures ensuring proper management and functionality under close supervision.
- Provide entry-level hands-on assistance with device operation and rules for use.
- Assist with mobile device password resets.
- Assist with loaner mobile device checkout and returns.
- Participate in various mobility-related projects and process improvement initiatives.
- Perform other duties as assigned.
Qualifications :
- Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA). See Additional Information section below for details.
- Must be a college or university student in good standing at an accredited institution pursuing an undergraduate degree in information systems Computing Science Communications or related field.
- Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
- Effective communication skills.
- Basic experience using computers software and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices.
- Knowledge of the skills needed for a customer support role to include a focus on listening rapport building good communication skills and courtesy and patience.
- Ability to work in a team environment.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Selected applicants will be required to provide current unofficial transcripts.
Why Lawrence Livermore National Laboratory
- Included in 2025 Best Places to Work by Glassdoor!
- Holiday Pay
- Sick leave accrual
- Individual 401(k) contributions
- Our values - visit Clearance
This position requires either no security clearance or a Department of Energy (DOE) L-level or Q-level clearance depending on the particular assignment.
If you are selected and a security clearance is required we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing. L and Q-level clearances require U.S. citizenship.
If no security clearance is required but your assignment is longer than 179 days cumulatively within a calendar year you must go through the Personal Identity Verification process. This process includes completing an online background investigation form and receiving approval of the background check. (This process does not apply to foreign nationals.)
National Defense Authorization Act (NDAA)
The 2025 National Defense Authorization Act (NDAA) Section 3112 generally prohibits citizens of China Russia Iran and North Korea without dual US citizenship or legal permanent residence from accessing specific non-public areas of national security or nuclear weapons facilities. The restrictions of NDAA Section 3112 apply to this position. To be qualified for this position Candidates must be eligible to access the Laboratory in compliance with Section 3112.
Pre-Employment Drug Test
External applicant(s) selected for this position must pass a post-offer pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
Wireless and Medical Devices
Per the Department of Energy (DOE) Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes but not limited to cell phones tablets fitness devices wireless headphones and other Bluetooth/wireless enabled devices.
If you use a medical device which pairs with a mobile device you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas Secure Space and Transit/Buffer Space within buildings.
How to identify fake job advertisements
Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under Find Your Job of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent we strongly recommend you do not respond.
To learn more about recruitment scams: Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color religion marital status national origin ancestry sex sexual orientation gender identity disability medical condition pregnancy protected veteran status age citizenship or any other characteristic protected by applicable laws.
Reasonable Accommodation
Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process please use our online form to submit a request.
California Privacy Notice
The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants employees and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.
Remote Work :
No
Employment Type :
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
Join us and make YOUR mark on the World!Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG idea ... View more
