Head, Shared Kitchen & Concepts

Role Mission

To design launch and scale delivery-first kitchen concepts that:

Work under Bangladeshi constraints

Are profitable at scale

Improve customer experience for foodpanda

Are continuously optimized using Pandora data

How foodpanda & Pandora Shape This Rolefoodpanda Values Embedded

This role is expected to live these values daily:

• Customers First Taste consistency and delivery reliability beat novelty

• Think Local Act Fast Bangladesh problems require Bangladesh solutions

• Get Things Done Bias toward action not perfect planning

• Ownership Mentality Treat each kitchen like your own business

• No Ego All Impact Kill concepts early if data disagrees

Pandora Mindset

Pandora is not a dashboardit is how decisions are made.

You are expected to:

• Hypothesize test learn iterate

• Use data to kill ideas faster not justify them longer

• Build concepts that get better with every order

Core Responsibilities1. Delivery-First Concept Design

• Build low-variance high-repeat food concepts optimized for:

  • 2535 min delivery

  • Heat retention

  • Packaging durability

• Ruthlessly simplify menus to protect consistency.

• Launch few concepts scale only survivors.

Success number of launches
Success concepts that survive rain peak load and staff churn.

2. First-Principles Thinking (Non-Negotiable Skill)

You must deconstruct kitchens and concepts to fundamentals:

• What must be cooked fresh vs can be pre-prepped

• What drives repeat vs first-order curiosity

• What fails first when volume doubles

• Where does cost add zero customer value

You are expected to re-derive answers from ground reality not import playbooks from other markets.

3. Kitchen Operations & Control

• Oversee concept kitchens cloud kitchens and partner-operated kitchens.

• Build SOPs for:

  • Prep workflows

  • Food safety & hygiene

  • Quality consistency

  • Waste and pilferage control

• Design incentive structures that reward:

  • Consistency

  • Throughput

  • Low error rates

This role requires regular kitchen-floor presence.

4. Problem Solving Under Real Constraints

Typical problems you will face:

• Staff attrition

• Supplier inconsistency

• Infrastructure disruptions

• Sudden demand spikes

• Inconsistent partner execution

You must:

• Frame problems clearly

• Isolate root causes

• Test practical fixes

• Scale only what survives stress

This is a calm structured problem-solvers role not a creative one.

5. Data-Driven Optimization (Pandora-Led)

• Use Pandora to track:

  • Contribution margin per SKU

  • Repeat rates by concept

  • Prep time vs delivery success

• Identify:

  • Concepts to scale

  • SKUs to remove

  • Operational bottlenecks

• Translate data insights into simple executable kitchen actions.

Ideal Candidate ProfileExperience (Must-Have)

• 812 years in food operations including:

  • QSR chains

  • Cloud kitchen operators

  • Large catering or commissary kitchens

• Direct ownership of P&L or unit economics

• Experience in emerging or imperfect markets strongly preferred

Not ideal:

• Fine diningonly backgrounds

• Hotel F&B without scale exposure

• Pure brand or marketing roles

Skill Set

First-Principles Thinking

• Breaks businesses into time cost labor heat and packaging

• Questions industry norms

• Builds solutions from what must be true

Structured Problem Solving

• Clear problem framing

• Root-cause focus

• Comfortable with incomplete data

• Fast learning cycles

Operational Leadership

• Can lead blue-collar high-attrition teams

• Process-driven not personality-driven

• Firm but fair execution style

Commercial Judgment

• Understands Bangladesh price sensitivity

• Knows when scale helps marginsand when it destroys them

Success Metrics (1218 Months)

• Higher repeat rate for owned concepts vs marketplace average

• Lower order failure and complaint rates

• Stable contribution margins at scale

• Fewer launches higher survival rate

• Kitchens that run without hero dependence

Final Reality Check

This role is not a brand head role.
It is food infrastructure portfolio management under constraints.

You will succeed here if you:

• Think clearly

• Act decisively

• Respect ground reality

• Let datanot egodecide

Additional Information :

• An extra steep learning curve.
• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Regular company and team events.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include health insurance and learning and development opportunities!

Remote Work :

No

Employment Type :

Full-time