Head of Operations – Bangladesh
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
We are launching our Bangladesh operations and looking for a dynamic Head of Operations who can lead hiring manage day-to-day operations and execute the CEOs strategic roadmap. This role requires a strong operator who can build systems supervise teams and ensure smooth functioning of both hotelier and customer operations.
Key Responsibilities
1. Team Building & HR Management
Hire onboard and train employees across Growth KAM and Support functions.
Manage attendance performance leaves and team discipline.
Conduct regular reviews and ensure accountability.
2. Daily Operations Management
Oversee booking operations confirmations cancellations and refunds.
Supervise Key Account Managers and Growth Managers to ensure smooth service.
Implement SOPs for customer and hotelier operations.
Resolve escalations related to bookings payouts or hotel partnerships.
3. Strategy Execution
Execute the CEOs business plan for Bangladesh.
Track KPIs: hotel onboarding active listings bookings app downloads and customer satisfaction.
Identify operational bottlenecks and implement corrective actions.
Drive expansion plans partnerships and local initiatives.
4. Hotelier Relationship Management
Strengthen relationships with existing hotels.
Ensure hosts complete profiles respond to bookings and maintain listing quality.
Support hotel partners with channel manager mapping and PMS adoption.
5. Customer Experience & Quality Control
Monitor review management across Google app and social platforms.
Ensure travelers receive timely support and positive experiences.
Maintain service quality and reduce refund-related friction.
6. Administration & Compliance
Manage local office operations documentation and petty cash.
Ensure compliance with Bangladesh labor and business regulations.
Coordinate with finance for payouts and reconciliation.
7. Reporting & Coordination
Provide daily/weekly reports to the CEO.
Coordinate with India HQ for tech finance HR and marketing needs.
Maintain dashboards for performance tracking.
Requirements
Key Skills & Requirements
47 years of experience in operations business management or hospitality tech.
Experience in managing teams and hiring employees.
Strong problem-solving and execution capabilities.
Excellent communication and stakeholder management.
Ability to work in a fast-paced startup environment.
Familiarity with hotel operations OTA systems or travel tech is a strong advantage.
Benefits
What We Offer
Opportunity to build and lead MyTravalys Bangladesh operations from the ground up.
High ownership autonomy and leadership exposure.
Fast growth potential to become Country Manager Bangladesh.
Work with a global travel-tech brand impacting hoteliers and travelers.
Company Industry
IT Services and IT Consulting
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
