Head, Local Shops

The Head of Shops Bangladesh is a senior leadership role responsible for shaping and executing the marketplace experience strategy for the Q-Commerce platform across the country. The position drives growth and operational excellence by leading a team of Strategic and Key Account Managers to deliver a seamless high-quality experience for vendors retail chains and customers. This role plays a pivotal part in building a strong ecosystem of partners driving efficiency across operations and enabling data-driven decision-making to enhance commercial performance. By collaborating closely with cross-functional teams including Operations Commercial and Product the Head of Shops ensures strategic alignment and flawless execution of business priorities.

The role also champions customer-centric innovation and continuous improvement designing scalable processes that reduce friction and elevate the overall vendor and customer experience. This position is key to strengthening foodpandas leadership in Bangladeshs rapidly evolving Q-Commerce landscape and setting new benchmarks for marketplace excellence.

This role is open to Bangladesh locals & PRs only

Responsibilities

• Provide strategic leadership across commercial and operational functions to ensure strong marketplace performance and sustainable business growth.

• Lead mentor and develop the team to deliver operational excellence strengthen collaboration and achieve business objectives.

• Define and execute a profitable business strategy that expands the vendor portfolio deepens partnerships and enhances customer value.

• Build and maintain long-term partnerships with major retail chains and independent stores through effective negotiation and relationship management.

• Identify market opportunities and develop initiatives that drive category growth and strengthen foodpandas position nationwide.

• Improve operational efficiency and scalability by implementing data-driven processes automation and best practices across the marketplace.

• Oversee and optimize key performance indicators related to growth profitability customer satisfaction and team engagement.

• Collaborate with cross-functional teams including Operations Vendor Management and Regional Leadership to ensure strategic alignment and flawless execution.

• Lead transformative initiatives to address operational challenges enhance service quality and drive continuous improvement.

• Serve as the primary liaison for regional stakeholders fostering collaboration and alignment to deliver a consistent high-quality marketplace experience.

Qualifications :

Qualifications

• Minimum 1012 years of experience in e-commerce retail or marketplace management customer experience with proven leadership in managing large cross-functional teams.

• Demonstrated success in driving commercial growth and operational excellence within fast-paced multi-sided marketplace environments (vendors customers and delivery partners).

• Strong background in data-driven decision-making with the ability to interpret key business metrics (e.g. growth profitability customer satisfaction) and translate insights into strategic actions.

• Proven expertise in account management portfolio growth and vendor relationship management including experience negotiating and securing key partnerships with large retail chains and independent stores.

• Excellent stakeholder management and communication skills capable of collaborating effectively with senior leadership regional teams and external partners.

• Demonstrated ability to lead transformation initiatives optimize processes and implement scalable customer-centric solutions.

• Solid business and financial acumen with experience in P&L management strategic planning and execution.

• Thrives in dynamic fast-growing environments balancing strategic vision with hands-on operational execution.

Additional Information :

Additional Information

• A dynamic and challenging working environment with a steep learning curve.

• Responsibility and autonomy from day one at Bangladeshs leading Q-Commerce platform.

• The opportunity to be part of a high-performing collaborative and forward-thinking team.

• Regular engaging company events and team activities.

• A company committed to developing you personally and professionally.

• A vibrant international team with diverse backgrounds from around the world.

• A culture that empowers you to take full ownership of your work and career.

Remote Work :

No

Employment Type :

Full-time