Service Order Management Specialist

The role holder will be part of the Service Order Management Team and support the transition of the management of orders from the Market Order Management teams to the Aftermarket Team. Primary tasks for the role will be the processing of Aftermarket Orders to Invoicing working closely with our Global Sales and Order Management functions. This role will have the opportunity to contribute to significant lasting change to the way we manage our customers orders and a direct improvement to our customers experience.

Duties & Responsibilities

Responsibilities

• Process of Aftermarket sales orders including eCommerce orders in full cycle from order to invoice in accordance to Smiths guidelines and policies.
• Liaise with relevant internal and external parties to manage and resolve all issues relating to order processing to invoicing.
• Manage and input all sales order timely to ensure on-time delivery for a given market.
• Manage and create Delivery Note Factory Liaison and Invoicing
• Prepare advance invoices and Order Confirmation
• Prepare and validate documents for letter of credit
• Ensure backlog (orders outstanding) is managed efficiently with no past due status in compliance to audit requirements.
• Attend weekly and monthly internal meetings.
• Participate cross-functional initiatives when require.
• Setting up folders in Share Point/MS Teams for every order and ensuring all the information of the orders are updated timely.
• Ensure system and operation transactions in compliance with law regulatory taxation as well as corporate policies.
• Ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant.
• Ad-hoc tasks as assigned by the supervisor/management.
• Able to manage and update internal reporting and data Dashboards.

Qualifications :

• 2 - 4 years of experience
• Minimum a bachelors degree (B.A B.B.A B.C.A BSC or similar)
• Knowledge & Experience in Order Management Quote to cash and Sales be an added advantage
• Excellent written and verbal communications skills
• Good Understanding of MS Office tools (Excel PowerPoint Word)
• Experience in SAP will be an added advantage
• Customer Focused
• Ability to prepare reports and graphs as and when needed
• Ability to work in a team
• Good eye for attention to detail
• Ability to build effective relationships both internal and externally
• Knowledge of Letter of Credit
• Knowledge of Supply Chain related to documentation for shipping such as: custom invoice packing list inspection certificates and others for import and export.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time