Salesforce Business Support Specialist

• Offer the necessary support to run and improve CRM business processes in the area of Pre-Sales and After-Sales including second level support for the CRM Salesforce solution (business and IT) as well as interfaces to other systems like SAP QlikView Active Directory and manual uploads.
• Ensure that SIGs Salesforce implementation is optimized based on the business needs is secure and reliable and is being used effectively by all user groups.
• Work with the Global Business Development and Market Analytics Team & Salesforce Champions to establish and maintain a prioritized backlog.
• Lead and facilitate project workshops engaging stakeholders subject matter experts and attendees at all levels.
• Evaluate information from multiple sources reconcile inconsistency and break down high-level informatoin into details: Write user stories and acceptance criteria to communicate the requirements identified.
• Continiously drive process ehancement by identifying key ipportunities for improvement measuing process performance and monitoring progress using key metrics.
• Responsible for the administration process setting up and maintaining governance structures documentation and best practices.
• Provide ongoing support and training to end-users including day-to-day support the creation and delivery of training materials demo-ing new features maintenance and troubleshooting.
• Manage Salesforce data including importing exporting and mass updating of data and monitor/adjust current interfaces.
• Make Salesforce configuration changes & custom implementations including (but not limited to) flows fields page layouts record types custom settings dashboards and reports approval processes SSO and User Provisioning.
• Continously maintain and improve CRM processes and their representation in Salesforce.
• Stay up to date with the latest Salesforce releases and techniques or best practices from the market.

• Bachelor University degree (IT Technical or comparable)
• 3 years of experience in the IT field
• Salesforce Administrator certification
• Platform App Builder and Advanced Administrator certifications would be a plus
• Advanced knowledge of ITIL service management ticket tools
• Fluency in English and effective verbal and written communication to technical and non-technical audiences
• Capability to work with business processes and IT processes across different locations in a global organization

We are looking for people who are willing to consistently achieve results even under tough circumstances employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged if you develop people to meet both their career goals and the organizations goals SIG is the place for you. To deliver better for our customers our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizations goals Are you someone who can create new and better ways for the organization to be successful If the answer is yes come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us you will be part of a globally successful international company which is leading its industry in sustainability technology and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work real experience real opportunities to build skills. You will be part of a highly motivated and dynamic team you will have personal development opportunities trainings and coaching opportunities from senior team members. If you show skill and willingness to learn well back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe sustainable and affordable way. We are the only packaging system supplier covering carton pouch and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers for consumers and for the world. Sustainability guides us technology empowers us but its the passion and drive of our people that truly enable us to deliver better. Founded in 1853 SIG is headquartered in Neuhausen Switzerland and listed at the SIX Swiss Exchange.