IT Asset Management

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Details:

Stefanini Groupis looking for a IT Asset Management Analyst for a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!

Job Description:

The IT Asset Management Stockroom Analyst is required to work with the wider IT department based in our Tampa office. The Asset Management Analyst will be responsible for all aspects of hardware asset management from discovery and tracking reporting and stockroom auditing to disposal of assets in line with IT security and governance standards. The IT Asset Management Analyst is responsible for the day-to-day operations and management of the lifecycle of assets and ensures the configuration management database is regularly updated. The IT Asset Management Analyst is responsible for ensuring correct hardware assignment and collection of equipment for leavers as well as governing the firms lost/stolen policies to ensure adherence to company policy.

Responsibilities:

Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.

Process Asset Management tasks relating to Starters Movers and Leavers ensuring the end-of-life laptops are returned within the required timeframe.
Process repairs returns and re-assignment of hardware to our end users ensuring all data is captured accurately.
Implementation of policies and standards governing damaged lost stolen and replacement of assets.
Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
Undertake physical audits of hardware (laptops) and cross reference against ServiceNow Asset Register.
Record and facilitate stock management goods in and goods out processing.
Manage Incident & Service Request asset tasks and relevant policies.
Adhere to policy and workflows and suggest operational improvements where possible.
Hardware shipping coordination & tracking with the lessor.
Support all aspects of hardware asset management from discovery and tracking reporting PC refreshes and disposal activities in alignment with IT security and governance standards.
Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
Ensure asset re-assignments to end-users data is accurate.
Record and facilitate stock management as needed.
Maintain accurate asset records in ServiceNow.
Accessory/peripheral ordering and stock management.
Working with the wider IT department within A&M as needed.

Essential Skills and Experience:

Intermediate-to-advanced level Microsoft Excel skills.

Strong all-around Microsoft Office skills (e.g. Outlook Calendar Mail Teams and Chat)

Previous experience using ServiceNow incident and request management/tracking system.
Demonstrable experience within a similar role.

Strong analytical skills and attention to detail.
An understanding of IT Asset Management lifecycle processes and tools.
Experience in request fulfillment within an ITIL-based organization.
Knowledge of general procurement procedures and policies.
Knowledge and exposure to IT hardware (laptops) lifecycle management.
Basic understanding of implementation of new software products and license rule changes.
Problem-solving skills that can be applied to situations and problem resolution.
Excellent customer service skills with the ability to interact with people at all levels.
Being an all-around team player a people person and able to work in an open fast paced environment.
Background in warehousing and hardware shipping/receiving a plus.
Self-motivated and goal-oriented constantly looking to make improvements to drive efficiency.
Ability to lift up to 50 lbs. on occasion and work on your feet throughout the day.

Details:

Experience Following a Prescribed Process
	Look for examples in the candidates past roles where they followed structured step-by-step processes such as adhering to standard operating procedures workflows or project management methodologies.
	Evaluate candidates ability to act promptly on assigned responsibilities as demonstrated by candidates awareness of tasks and follow-through on instructions monitoring / responding to emails or addressing management and/or end user requests efficiently.
Stockroom Operations / Physicality of Role	Convey the importance of daily receiving and shipping functions; emphasizing the physical nature of asset volume fluctuation (as little as 10 - 100 received devices per day).
	Packing boxing and shipping quatities up to 75 lbs while standing for a great majority of the day
Inventory Management Skills
	Determine if they have experience handling IT equipment or managing stockrooms. Ask for examples of how theyve processed secured and communicated inventory-related tasks in previous roles.
	Assess candidates ability to prioritize and follow through on inventory-related responsibilities such as ensuring timely shipment of equipment or addressing urgent requests.
ServiceNow Skills
	Confirm candidates familiarity with ServiceNow by asking about candidates experience with ticketing systems. Specifically inquire about candidates ability to receive manage and close tickets efficiently and how theyve been measured on this in the past.
	Evaluate candidates responsiveness and sense of urgency in addressing tickets ensuring tasks are completed in a timely manner.
Collaboration and Connectivity with Leadership
	In your own words - Can you share an example of how you worked collaboratively in a fast-paced team-oriented environment while ensuring consistent knowledge sharing with peers and stakeholders
	Look for evidence of candidates responsiveness to management instructions and candidates ability to follow through on tasks. Behavioral interview questions can help assess this trait.
	In your own words - How would you describe your approach to align with your departments priorities/goals while ensuring leadership is aware of your efforts to be successful in reaching your intended goals
Self-Motivation
	Evaluate candidates ability to work independently and take initiative. Ask for examples of situations where they proactively solved problems or took on additional responsibilities without being prompted.
	Assess candidates ability to prioritize tasks and demonstrate a sense of urgency in addressing critical responsibilities.
Awareness of Security Protocols
	Confirm candidates understanding of the importance of keeping the stockroom secure such as ensuring it is not left unattended with unauthorized personnel. Ask how they would handle situations where security protocols are at risk.
	Assess candidates accountability for ensuring compliance with security protocols including candidates response to feedback or incidents involving lapses in security.
Conducting Stockroom Audits
	Determine if they have experience performing inventory or stockroom audits. Ask for examples of how theyve conducted audits identified discrepancies and reported findings.
	Assess candidates ability to regularly review and reinforce security measures to prevent lapses.
Proficiency in MS Office Products
	Verify candidates skills in Excel (e.g. creating spreadsheets using formulas and basic data analysis) PowerPoint (e.g. creating presentations) and Teams (e.g. communication collaboration and scheduling meetings).
	Assess candidates ability to use these tools to support task prioritization and collaboration ensuring timely and effective communication with team members.
Communication Skills
	Assess candidates ability to communicate (written) effecitively by reviewing candidates resume cover letter or any written samples.
	Ask candidates to describe how theyve communicated with end users and team members in previous roles particularly in situations requiring proactive collaboration or task delegation.
	Assess candidates ability to communicate with the team about stockroom security such as reporting issues ensuring compliance and responding to audit findings.
#LI-MA1 #LI-ONSITE	Evaluate candidates ability to engage in proactive collaboration ensuring tasks are completed efficiently and security protocols are upheld.

Details:Stefanini Groupis looking for a IT Asset Management Analyst for a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!Job Description:The IT Asset Management Stockroom Analyst is required to wor...

Details:

Job Description:

Responsibilities:

Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.

Process Asset Management tasks relating to Starters Movers and Leavers ensuring the end-of-life laptops are returned within the required timeframe.
Process repairs returns and re-assignment of hardware to our end users ensuring all data is captured accurately.
Implementation of policies and standards governing damaged lost stolen and replacement of assets.
Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
Undertake physical audits of hardware (laptops) and cross reference against ServiceNow Asset Register.
Record and facilitate stock management goods in and goods out processing.
Manage Incident & Service Request asset tasks and relevant policies.
Adhere to policy and workflows and suggest operational improvements where possible.
Hardware shipping coordination & tracking with the lessor.
Support all aspects of hardware asset management from discovery and tracking reporting PC refreshes and disposal activities in alignment with IT security and governance standards.
Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
Ensure asset re-assignments to end-users data is accurate.
Record and facilitate stock management as needed.
Maintain accurate asset records in ServiceNow.
Accessory/peripheral ordering and stock management.
Working with the wider IT department within A&M as needed.

Essential Skills and Experience:

Intermediate-to-advanced level Microsoft Excel skills.

Strong all-around Microsoft Office skills (e.g. Outlook Calendar Mail Teams and Chat)

Previous experience using ServiceNow incident and request management/tracking system.
Demonstrable experience within a similar role.

Strong analytical skills and attention to detail.
An understanding of IT Asset Management lifecycle processes and tools.
Experience in request fulfillment within an ITIL-based organization.
Knowledge of general procurement procedures and policies.
Knowledge and exposure to IT hardware (laptops) lifecycle management.
Basic understanding of implementation of new software products and license rule changes.
Problem-solving skills that can be applied to situations and problem resolution.
Excellent customer service skills with the ability to interact with people at all levels.
Being an all-around team player a people person and able to work in an open fast paced environment.
Background in warehousing and hardware shipping/receiving a plus.
Self-motivated and goal-oriented constantly looking to make improvements to drive efficiency.
Ability to lift up to 50 lbs. on occasion and work on your feet throughout the day.

Details:

Experience Following a Prescribed Process
	Look for examples in the candidates past roles where they followed structured step-by-step processes such as adhering to standard operating procedures workflows or project management methodologies.
	Evaluate candidates ability to act promptly on assigned responsibilities as demonstrated by candidates awareness of tasks and follow-through on instructions monitoring / responding to emails or addressing management and/or end user requests efficiently.
Stockroom Operations / Physicality of Role	Convey the importance of daily receiving and shipping functions; emphasizing the physical nature of asset volume fluctuation (as little as 10 - 100 received devices per day).
	Packing boxing and shipping quatities up to 75 lbs while standing for a great majority of the day
Inventory Management Skills
	Determine if they have experience handling IT equipment or managing stockrooms. Ask for examples of how theyve processed secured and communicated inventory-related tasks in previous roles.
	Assess candidates ability to prioritize and follow through on inventory-related responsibilities such as ensuring timely shipment of equipment or addressing urgent requests.
ServiceNow Skills
	Confirm candidates familiarity with ServiceNow by asking about candidates experience with ticketing systems. Specifically inquire about candidates ability to receive manage and close tickets efficiently and how theyve been measured on this in the past.
	Evaluate candidates responsiveness and sense of urgency in addressing tickets ensuring tasks are completed in a timely manner.
Collaboration and Connectivity with Leadership
	In your own words - Can you share an example of how you worked collaboratively in a fast-paced team-oriented environment while ensuring consistent knowledge sharing with peers and stakeholders
	Look for evidence of candidates responsiveness to management instructions and candidates ability to follow through on tasks. Behavioral interview questions can help assess this trait.
	In your own words - How would you describe your approach to align with your departments priorities/goals while ensuring leadership is aware of your efforts to be successful in reaching your intended goals
Self-Motivation
	Evaluate candidates ability to work independently and take initiative. Ask for examples of situations where they proactively solved problems or took on additional responsibilities without being prompted.
	Assess candidates ability to prioritize tasks and demonstrate a sense of urgency in addressing critical responsibilities.
Awareness of Security Protocols
	Confirm candidates understanding of the importance of keeping the stockroom secure such as ensuring it is not left unattended with unauthorized personnel. Ask how they would handle situations where security protocols are at risk.
	Assess candidates accountability for ensuring compliance with security protocols including candidates response to feedback or incidents involving lapses in security.
Conducting Stockroom Audits
	Determine if they have experience performing inventory or stockroom audits. Ask for examples of how theyve conducted audits identified discrepancies and reported findings.
	Assess candidates ability to regularly review and reinforce security measures to prevent lapses.
Proficiency in MS Office Products
	Verify candidates skills in Excel (e.g. creating spreadsheets using formulas and basic data analysis) PowerPoint (e.g. creating presentations) and Teams (e.g. communication collaboration and scheduling meetings).
	Assess candidates ability to use these tools to support task prioritization and collaboration ensuring timely and effective communication with team members.
Communication Skills
	Assess candidates ability to communicate (written) effecitively by reviewing candidates resume cover letter or any written samples.
	Ask candidates to describe how theyve communicated with end users and team members in previous roles particularly in situations requiring proactive collaboration or task delegation.
	Assess candidates ability to communicate with the team about stockroom security such as reporting issues ensuring compliance and responding to audit findings.
#LI-MA1 #LI-ONSITE	Evaluate candidates ability to engage in proactive collaboration ensuring tasks are completed efficiently and security protocols are upheld.