Multi-property Assistant Director of Sales

JOB SUMMARY

The MultiProperty Assistant Director of Sales functions as a leader assisting the MultiProperty Director of Sales and replacing her/him in her/his absence. He / She shares responsibility for achieving revenue goals guest and associate satisfaction for all participating hotels. Assists in leading the propertys segmented sales effort (e.g. group transient banquet etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term value-based customer relationships that enable achievement of property sales objectives. Achieves sales goals.

Exhibits behavioral styles that convey confidence and command respect from others makes a good first impression and represents the company in alignment with its values.

Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests and business partners according to company standards; anticipate and address business partners and guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other job duties as assigned.

Multi-Property Assistant Director of Sales position is responsible for overseeing the Budapest Marriott Hotel the Dorothea Hotel Budapest Autograph Collection and the Millennium Court Budapest Marriott Executive Apartments.

Employee must follow all Marriott Standards and Procedure for Marriott International CSAT (Control Self-Assessment Tool) Lite-Audit program and ISRA.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelors degree from an accredited university in Economics Business Administration Marketing Hotel Management 5 years hotel sales experience experience in team management and leadership.

Skills and knowledge

• Excellent selling skills and understanding of sales processes
• Strong customer relationship management and development skills
• Ability to set accurate account and revenue goals
• Ability to develop and implement successful sales strategies for individual accounts
• Knowledge of group banquet transient and extended stay business
• Knowledge of operations and associated challenges
• Knowledge of products cultures and brand strategies
• Understands revenue management functions and account profitability
• Ability to interpret market data and apply to sales strategy
• Financial management skills e.g. ability to analyze P&L
• Ability to interpret market data and apply to sales strategy
• Ability to influence others strong problem -solving skills
• Strong analytical skills
• Strong organization skills
• Good negotiations skills

CORE WORK ACTIVITIES

Supporting Developing and Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Provides positive and aggressive leadership to ensure maximum revenue potential
• Analyzes market information by using sales systems and implements strategy to achieve hotels goals
• Recommends sales goals for sales team members.
• Assists in the development implementation and sustaining of aggressive solicitation program focused on increasing business.
• Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the MultiProperty DOS.
• Assists with the development and implementation of promotions both internal and external.
• Actively participate where necessary on all special projects/events such as Site Inspections Familiarization (FAM) trips Networking events Client entertainment events
• Participates in departmental sales meetings relevant operational meetings
• Responsible for assigned accounts and segments
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Analyzing and Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve propertys goals.
• Reviews guest satisfaction results to identify areas of improvement.

Providing Exceptional Customer Service

• Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.
• Interacts with clients to obtain feedback on product quality and service levels.
• Meets with clients to obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels execution against contract and overall satisfaction.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Ensures that a customer recognition program is in effect throughout Sales.
• Empowers employees to provide excellent customer service.
• Executes and supports the companys Customer Service Standards and propertys Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.
• Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns.

Building Successful Relationships

• Develops and manages relationships with key stakeholders both internal and external.
• Works collaboratively with sales channels (e.g. Group Sales Office Event Management Operations GSO) to ensure the property needs are being achieved and the sales efforts are complementary not duplicative.
• Attends customer events trade shows and sales missions to maintain build or develop key relationships with Global Sales Organization (GSO) Managers and customers.

Human resources

• Assists with departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job
• Uses all available on the job training tools for associates implements and manages training initiatives and conducts trainings when appropriate
• Establishes and maintains open collaborative relationship with associates
• Actively solicits feedback
• Ensures regular communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations recognize performance and produce desired business results.

• Manages associate progressive discipline procedures for areas of responsibility.