Neighbourhood Housing Assistant

Who areCodiGroup

Codi is a not-for-profit with a big heart and an even bigger mission. AsWaleslargest provider of housing care and supportwerehere to help people live well feel supported and rise to their full potential.

We look after almost 25000 homes across Wales and are gearing up to build more than 4500 new ones in the next five years. Every day our teams supportnearly 17000individuals with services that make a real and uplifting difference to peoples everyday lives.

With over 3000 passionate colleagues Codi is a major player in the Welsh economypowered by strong partnerships shared values and a genuine love for helping communities thrive.

Our name says it all: Codi meansrisein Welsh. It reflects who we are where we come from and our ambition to lift expectations lift communities and lift each other.

About the role

Wereexcited to be recruiting for several Neighbourhood Housing Assistants due to growth in the team across our key localities (based from Cardiff or Newport offices).

This includes:

• One permanent role working 2 days per week(15 hours) - Cardiff

• One fixedterm contract role working 3 days per week for 6 months(Maternity cover)(22 Hours) - Cardiff

• Two fulltimepermanentroles(37 hours) - Newport / Cardiff

• One30hour permanent role- Cardiff

These roles offer agile working with a blend of home office and site-based activity. A full driving licence and access to a vehicle isdesirable.

Day to dayyoullcarry out a variety ofadministrativetasks supporting lowlevel ASB cases acting as the first point of contact for customer queries completing compliancerelated tasks (such as asbestos checks) and managing tenancy handle minorhousing enquiries and provide general office administration support.

Skills and Experience Needed

You willbringexperience delivering effective administrative and service support in a fastpaced customerfocused environment working confidently with internal and external stakeholders. Strong IT skills including MS Word Excel and Outlook are essential along with the ability to work collaboratively use your initiative and contribute to problemsolving. You will take a personcentredfriendlyand supportive approach to customer service and be able to communicate clearly and professionally both verbally and in writing. Excellent organisation attention to detail and the ability to handle sensitive or challenging conversations with care are will be proactive and adaptable comfortable working independently as well as within a team and able to takeaccurate reliable notes with confidence.

Values

At Codi our values are Compassionate Authentic and Progressive. When you join usyoullembrace these principles and thrive in an environment shaped by them.

Pay and Pensions

• 26317.00 FTE

• Pension Choices:

• Defined Contribution (DC) Scheme with matched contributions up to 10%. Or

• Defined Benefit (DB) 1/80th of final salary for every year of service.

• 3 x Life Cover linked to pension membership

• Saving scheme with competitive interest rate

• Give As You Earn scheme for tax efficient charity donations

• From 1st April 2026 theoptionto be either weekly or monthly paid.

Time off and Flexibility

• 26 days holiday pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.

• Flexible working opportunities dependent on role

• Maternity & Adoption Leave: 20 weeks

• Paternity Leave: 3 weeks

Wellbeing

• Sick Pay rising with length of service up to 6 months full pay after 4 years.

• Eyecare: Up to 100 reimbursement towards eye tests and glasses.

• Free counselling coaching wellbeing team and OH service to all colleagues

• Annual Health Check

• Health Cash Plan

Getting Around

• Mileage paid at 45p plus 5P per passenger per mile

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)

• Cycle to Work Scheme

PersonalDevelopment

• Continuous professional training and development

• Leadership development programmes

• Professional memberships needed for your role are reimbursed

• Career coaching

• Support with funding and time for qualifications

PerksandRecognition

• Long Service Awards

• Blue Light Card Eligibility giving discounts at 15000 brands.

• Colleague Discount platform

FREDIE

AtCodiGroup we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunityto rise withusand we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you mayrequireto support you to application process please contact or 0

How do you apply

If you have the skills and experiencerequired please follow the prompts to apply now. Interviews are planned for27th and 28thJanuary 2026 in our Cardiff office which will consist of an interview andwrittentask.