Housing Income Manager

CRA Group Recruitment And Payroll Ltd

Job Location:

Worcestershire - UK

Monthly Salary: £ 35 - 35

Experience Required: 4-5years

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

2 months contract with a Local Authority (with a possibility of extension)

Job Summary:

Redditch Borough Council is seeking a highly skilled Housing Income Manager to lead and manage the Housing Income and Tenancy Sustainment teams at the Woodrow Office Redditch.

The postholder will ensure efficient rent and service charge collection balance tenancy sustainment with enforcement and support residents while safeguarding the Housing Revenue Account.

Key Duties/Accountabilities (Sample):

Lead and manage specialist officers and advisors including Team Leaders Rent Officers Charges Officers Housing Services Assistant and Apprentices.

Support operational and strategic managers in delivering Housing Income and Tenancy Sustainment objectives deputising where required.

Maximise income recovery including dwelling and garage rents service charges recharges and former tenant debts.

Balance tenancy sustainment and support with enforcement ensuring eviction is a last resort.

Ensure compliance with Housing Act 1996 Service Charging Regulations Rent Standard Leaseholder Reform and other relevant legislation.

Monitor team performance set KPIs manage risks and implement continuous improvement initiatives.

Lead develop and motivate staff through regular one-to-one meetings training and performance management.

Foster partnership working with internal teams and external agencies to improve service delivery and community outcomes.

Oversee budgets expenditure and grant funding ensuring transparency integrity and value for money.

Ensure safeguarding procedures are followed and risks managed effectively.

Maintain accurate records audit trails and IT systems to support effective service delivery.

Skills/Experience:

Minimum Level 4 qualification in Housing Management or Social Housing with CIH membership maintained annually.

At least 5 years experience in housing and advice services including 2 years in a managerial role.

Strong knowledge of Housing Act 1996 housing debt recovery and relevant legislation regulations and policy.

Demonstrable experience in leading teams performance management and process improvement.

Proven ability to manage complex contentious issues complaints and legal challenges.

Experience in partnership and stakeholder engagement achieving excellent outcomes.

Strategic thinking and operational delivery skills with the ability to motivate and align teams to organisational objectives.

Strong problem-solving risk management and decision-making skills.

Excellent interpersonal communication and leadership skills with ability to build high-performing teams.

Additional Information:

This interim role (26/01/2026 30/04/2026 37 hours per week) will cover long-term sickness with possible extension.

The role involves agile working with a minimum of 23 days in the office per week.

Required Skills:

Minimum Level 4 qualification in Housing Management or Social Housing with CIH membership maintained annually. At least 5 years experience in housing and advice services including 2 years in a managerial role. Strong knowledge of Housing Act 1996 housing debt recovery and relevant legislation regulations and policy. Demonstrable experience in leading teams performance management and process improvement. Proven ability to manage complex contentious issues complaints and legal challenges. Experience in partnership and stakeholder engagement achieving excellent outcomes. Strategic thinking and operational delivery skills with the ability to motivate and align teams to organisational objectives. Strong problem-solving risk management and decision-making skills. Excellent interpersonal communication and leadership skills with ability to build high-performing teams.

2 months contract with a Local Authority (with a possibility of extension) Job Summary: Redditch Borough Council is seeking a highly skilled Housing Income Manager to lead and manage the Housing Income and Tenancy Sustainment teams at the Woodrow Office Redditch. The postholder will ensure efficient...