Sr. Technical Program Manager , Prime Video Sports Linear and News

Love sports Want to change the world Prime Video is re-inventing the live sports experience by merging high-quality live streaming immersive interactive features and exclusive access to some of the worlds most loved sports properties - including the NFL NBA English Premier League and UEFA Champions League soccer Rolland-Garros (French Open) the US Open and more. Every day we face the challenges of a fast-paced market and expanding technology set. And were building at a scale only Amazon is capable of. The Prime Video Sports team is a single-threaded-owner uniquely positioned to execute our vision across the entire Prime Video stack to deliver the most compelling new experiences to our customers. If this sounds like the type of experience youd like to help build - apply here and lets chat!

Who we are:
We are deeply connected with the idea that live sports events are fundamentally different: there is only one shot at delivering the moment until it is forever lost. Our mission is to make sure that our customers never miss a single moment of the sports they love. To do this we need to deliver best-in-class live sports infrastructure testing monitoring and operations to optimize the delivery of live sports experiences at scale. Our team engineers for speed quality availability and scale. As Prime Video has grown weve increased the depth and breadth of video products we support with a corresponding increase in the associated size and complexity of our engineering activity and the load on our services. Our goal is to adapt our architecture to maintain and improve our velocity of delivery for customers in the face of these changes and for our services to be on and error-free 24/7 especially for high-profile exclusive content. With AI as a transformative force were at an inflection point that enables us to unlock new opportunities in predictive analytics automated defect analysis and mitigation and automated operations that were previously beyond our reach.

What were looking for:
We need a highly talented Senior Technical Program Manager to build resilient highly available and operationally excellent systems that power our vision. Youll anticipate availability risks manage critical incidents and escalations and balance business SLA commitments against technical constraints and operational trade-offs.

You must break down complex reliability initiatives into manageable operational improvements develop comprehensive availability specifications and deliver measurable enhancements to system uptime and operational health. We seek someone with a strong curiosity to build and nurture an operationally mature reliability-focused engineering culturefostering proactive monitoring practices blameless post-mortem disciplines and integrating emerging observability and chaos engineering technologies into our operational excellence framework.

What you will do here:
Manage complex high-impact availability and operational excellence initiatives spanning multiple teams. Balance competing priorities while maintaining focus on system reliability operational health and measurable availability outcomes.

Transform operational incidents availability gaps and reliability concerns into prioritized technical specifications by partnering with engineering and operations teams to identify high-impact reliability requirements.

Help teams distinguish between tactical incident fixes and strategic availability solutions consolidating related operational needs into cohesive reliability improvement projects with clear business value and customer impact.

Quantify operational and availability impact of proposed solutions by establishing and tracking key reliability metrics including uptime SLAs MTTR (Mean Time To Recovery) MTBF (Mean Time Between Failures) error rates and customer-impacting incidents that demonstrate business value and justify engineering resources.

Develop comprehensive measurement frameworks that track improvements in system availability operational efficiency incident reduction and service reliability. Establish baseline metrics and drive continuous improvement through data-driven decision making.

Establish clear timelines with measurable milestones for availability improvements operational runbook development monitoring enhancements and incident response optimization that align with business SLA commitments.

Track cross-team commitments for operational readiness document action items from incident reviews and COE (Correction of Error) investigations and provide concise status updates to leadership that highlight availability trends operational risks mitigation strategies and progress toward reliability goals.

Drive operational excellence practices including blameless post-mortems proactive monitoring and alarming strategies capacity planning and disaster recovery preparedness across engineering teams.

What you will get from us:
A great team to work with and the chance to build a top tier services at a proven top tier company. You will get a startup like culture with the stability of an established industry leader. You will get support and resources from some of the smartest people in the industry to continue learning.

Key job responsibilities
1. Define design and implement multi-tier distributed services and customer experiences
2. Be involved in designing implementing and testing of major features
3. Estimate engineering effort plan implementation and rollout system changes that meet requirements for functionality performance scalability reliability and adherence to development goals and principles.
4. Effectively collaborate in a fast-paced environment with multiple teams in large organization (software development QA Project/Release Management Build and Release etc).

A day in the life
- Interact with leaders from product and/or other partner tech teams and stakeholders for conceptualizing scoping and/or planning delivery.
- Assist with project planning task break-down delivery and track status with your team
- Communicate delivery status to stakeholders
- Contribute to the vision goals and technical strategy in alignment with customer needs and market opportunities.
- Provide leadership on complex technical issues design trade-offs and feature and schedule prioritization.
- Innovate on behalf of customer

About the team
- We are a team who value diversity respect and inclusiveness. We love mentoring and helping each other grow.
- Our technology choices and designs are driven from the engineers not handed down from above.
- We have a lot of say for what goes into our product. We get to pitch our ideas up the chain not the other way around.

- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 148700.00 - 201200.00 USD annually