Client Services Executive
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are seeking an energetic and client-focused Client Service Executive to act as the main point of contact between our agency and its clients. Youll ensure client satisfaction. manage project timelines coordinate deliverables between teams and identify opportunities for account growth.
This role requires strong communication organization and analytical skills-and the ability to work with creative and technical teams in a fast-paced environment.
Key Responsibilities
- Serve as the primary contact for assigned client accounts.
- Understand client objectives and ensure that deliverables align with goals.
- Coordinate internal teams (Digital Marketing Creative and AI Engineering) to meet project deadlines.
- Prepare and present marketing reports performance summaries and campaign insights.
- Manage feedback and ensure timely client communication and approvals.
- Supports the CEO and COO in developing client proposals budgets and renewal plans.
- Identify opportunities to upsell or cross-sell agency services.
- Maintain client documentation and CRM records using HubSpot or Airtable.
Requirements
Education:
- Bachelors degree or Higher National Diploma(HND) in Marketing Communications Business Administration or a related field.
- Professional certificates in client management digital marketing or project management are an advantage.
Experience:
- Minimum 2-4 years experience in Client Service Account Management or Marketing Coordination preferably in an advertising marketing or media agency environment.
Must-Have Skills & Competencies:
- Excellent verbal and written communication-confident with client presentations and reporting.
- Strong project management and organizational skills.
- Working knowledge of digital marketing campaigns(social media SEO emailetc.).
- Data analysis and reporting proficiency (Excel/Google Sheets Analytics dashboards).
- Ability to coordinate multiple accounts and meet deadlines.
- Customer-focusd mindset with attention to detail.
- Professionalism reliability and teamwork.
Good-to-Have Skills :
- Experience with HubSpot CRM Airtable or Trello/Asana
- Familiarity with Google Analytics Meta Business Suite and campaign reporting
- Presentation preparation(Canva PowerPoint).
- Proposal writing and business development experience.
Benefits
Why Join Us :
- Join a pioneering AI-powered marketing agency shaping the digital future in Ghana.
Work with diverse clients across industries.
Gain hands-on experience in client strategy analytics and AI-driven marketing.
Collaborative culture with opportunities for growth into Senior Account Manager or Client Director roles.
Company Industry
IT Services and IT Consulting
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
