Customer Payments Administrator

Customer Payments Administrator

Are you ready to make an impact with a global organization Do you want to combine finance expertise with customer support and innovation Join us and help shape a seamless payment experience for our customers in North America!

About the Role

As a Customer Payments Administrator you will play a key role in ensuring accurate and timely processing of incoming payments for our North American markets. Based in our Lisbon office youll work in a dynamic environment that blends finance customer service and process automation. This position offers exposure to global stakeholders and the opportunity to contribute to continuous improvement initiatives in a transforming environment.

What You Will Do

• Payment Allocation: Apply and allocate incoming payments to customer accounts accurately and promptly.
• Transaction Management: Classify code and record financial transactions; post entries to customer accounts and general ledger.
• Process Automation: Maintain and support touchless payment process automation for efficiency.
• Compliance & Quality: Perform quality checks and ensure compliance with Essity policies accounting standards and legal regulations.
• Audit Support: Assist in resolving external and internal audit findings and maintain accurate documentation.
• Stakeholder Collaboration: Partner with internal teams and escalate issues if necessary.
• Continuous Improvement: Provide input on inefficiencies and contribute to solutions within a matrix organization.

Who You Are

• Bachelors degree in finance or equivalent.
• Experience in accounting or a similar role ideally with customer service exposure.
• Familiarity with SAP (R/3 and S/4) EBS Workbench and Office 365.
• Strong communication and collaboration skills adaptable to change and proactive in problem-solving.
• Fluent in English both written and verbal.

- All resumes should be submitted in English.

What We Can Offer You

Our purpose Breaking Barriers to Well-being provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity youll feel valued empowered to grow and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good Excel Together Be You with Us

More About Lisbon

Located in the heart of Lisbon our office offers a vibrant and multicultural environment with easy access to public transport and local amenities. Youll be part of a collaborative team that values diversity and inclusion.

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