Customer Service Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Build a career with confidence
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do.
About the role
Manages a team of experienced technicians engineers and customer services staff which handles technical support to commercial project sales warranty and maintenance services installation works for Carrier & Toshiba brand residential and light-commercial products. Establishes objectives and guidelines for efficient and high-quality services. Liaises with product line management handles escalated client problems and makes changes to Customer Service policies to ensure improvement and effectiveness. Coordinates and prioritizes work and assignments resolves complex issues in project sales reviews escalated key issues maintains relationship with key customers establishes and maintains training and audit or assessment programs and coaches team members.
Job Description
- Coordinates and manages all levels of customer service center representatives to ensure customers expectations are met.
- Provides technical guidance to staff on the systems standards and mechanisms put in place to provide and monitor customer service performance and ensure that activities are efficient consistent reliable and high quality.
- Coordinates and liaises with product line management to ensure that customer service strategies and activities are integrated with business unit objectives.
- Oversees difficult client problem and issue resolution to ensure excellence customers satisfactions are met.
- Performs performance reviews on addressing and resolving customer problems and outlines to improve performances and services.
- Summarizes the findings from customer correspondence and product issues identified by the customer service team to ensure issues are discussed and resolved.
- Interprets the organization-wide customer service strategy and policies and procedures specific to daily activities of customer service center representatives to ensure smooth operations of customer services work.
- Responsible when required for managing the day-to-day operations of a call center and a team of call center representatives including employees that sell or promote organization products and services to ensure business targets are met.
Requirements
- >Requires practical knowledge in leading and managing the execution of processes projects and tactics within residential and light-commercial HVAC product.
>Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
>University Degree or equivalent experience and a minimum of 8 years prior relevant experience in Light commercial and residential air-conditioning product.
Our commitment to you
Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Job Applicants Privacy Notice:
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Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
