Manager, Brands (Festive) 1
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La International Hotel Management Ltd.
Headquartered in Hong Kong we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia the Middle East Europe and Africa. Regarded as one of the worlds finest hotel ownership and management companies Shangri-La is dedicated to delight guests around the world with legendary service finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world positioning us a leading brand in luxury hospitality.
As an enviable employer with industry leading levels of colleague engagement our people are our priority. Our success is only made possible through the efforts and abilities of over 42000 colleagues accordance with this belief the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development you can be sure that potential is identified and nurtured throughout your career.
We are now looking for an Assistant Manager Rooms to join our Global Headquarters under Hotel Operations division in enhancing the overall quality of the guest experience through effective collaboration with corporate managers third-party service providers and hotel teams. This includes coaching and directing teams to deliver exceptional service by implementing best-in-class systems processes procedures brand standards associate development loyalty marketing and industry innovations.
What youll be doing
- Provide overall support to Assistant Vice Presidents Rooms in all areas strategic commercial operational and administrative.
- Collaborate to create improved processes and management methods to generate higher performance.
- Support service levels and customer experience data and identify areas of improvement on hotel and/or portfolio level and collect generate and present relevant data and information.
- Support Corporate initiative projects including initiation planning execution monitoring and closure.
- Assist with on-site hotel diagnostics at selective hotels develop SMART plans assisting hotel teams to close possible performance gaps.
- Support all Rooms-related immersion activities for new hotel openings including the setup of systems manual and automated processes training and other Rooms-specific aspects.
- Support in monitoring and tracking Rooms talents in properties for Corporate and hotel talent pools facilitating their growth within the Company.
- Ensure that the Shangri-La Service Culture is practiced at all levels of Rooms operations.
What were looking for
- Bachelors degree in Hospitality Management Business Administration or related field.
- Thorough understanding of hotel related operations systems processes and controls.
- Practical result-oriented with outstanding communication skills being able to communicate securely through all levels of the organization.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail with the ability to identify gaps and drive improvements.
- Proactive learner with a willingness to explore new practices and tools.
- Excellent communication skills in English and Chinese.
- Knowledge of data distribution processes channel management and online platform connectivity has an advantage.
What we offer
At Shangri-La we are committed to providing our employees with rewarding and fulfilling work addition to a competitive salary we offer a range of benefits including:
- Bonus incentive schemes
- Opportunities for career progression
- Comprehensive health and wellness programs
- A collaborative and supportive work environment that values work-life balance
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
