Renewals Manager
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a highly motivated and results-oriented Renewals Manager to join our growing team. The Renewals Manager will be responsible for managing the low-touch Customer renewal process from start to finish ensuring high retention rates and a seamless customer experience. This role requires good communication skills attention to detail and the ability to build and maintain strong relationships with our customer base and internal teams. The ideal candidate has a proven track record in customer support account management or sales within a B2B SaaS environment.
Youll help us protect honest people online by:
- Manage a high-volume portfolio of low-touch Customer renewal processes primarily leveraging automation.
- Serve as the primary point of contact for all renewal-related inquiries ensuring a smooth and positive customer experience.
- Own the entire renewal lifecycle including quoting negotiation contracting and closing the renewal.
- Accurately forecast renewal rates and track progress against retention and expansion goals.
- Clearly articulate the value proposition of continued partnership and product use addressing any potential customer objections or concerns.
- Maintain accurate and up-to-date customer and renewal data in the CRM (e.g. Salesforce).
- Analyze renewal metrics identify trends and provide insights to leadership to continually optimize the renewals process and improve retention strategies.
- Collaborate with internal teams to ensure compliance with contractual terms and internal policies.
- Collaborate with GTM Finance in process improvement projects.
You are the right future Veriffian for the job if you have/are:
- 3 years of experience in a direct customer-facing role preferably in Renewals Customer Service Account Management or Sales within a B2B SaaS or subscription business.
- Proven negotiation and objection-handling skills with a track record of meeting or exceeding retention targets.
- Strong proficiency with CRM software (e.g. Salesforce) and experience using reporting tools.
- Excellent verbal and written communication skills. Ability to present complex information clearly and persuasively.
- Highly organized detail-oriented self-motivated and capable of managing multiple priorities simultaneously.
Youre an especially awesome match if you have/are:
Experience working with global Customer portfolios.Demonstrated success in utilizing data analytics and reporting to drive process improvements and strategic decisions.
- Trilingual in English/Spanish/Portuguese.
Why Veriff
We are the preferred identity verification platform partner for the worlds most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States United Kingdom Spain and Estonia as well as robust backing and funding from investors including Accel Alkeon IVP Tiger Capital and Y Combinator were dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online and we take pride in being a positive force.
When you join Team Veriff we offer you the opportunity to have a real impact and advance your career while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...
- Stock options that ensure you share in our success
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Medical insurance to ensure youre feeling great physically and mentally
- Meal voucher (40 BRL/working day)
- 1 day off per year for volunteering activities
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race religion colour national origin gender sexual orientation age marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured whoever you are we want to hear from you!
Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information please see Recruitment Privacy Policy.
#LI-VR1 #BR #SPB1 #LI-Hybrid
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Highly automated identity verification for fraud prevention, compliance and safeguarding your customers. Build trust, transparency online and drive more growth.
