Operations Support Officer

Youll connect Queensland. Well connect you to an amazing career.

At Queensland Rail connection is at the heart of everything we doand it starts with you.

Our Travel network links communities across the state delivering unforgettable tourism experiences and essential services for work family and medical care.

Learn more about Queensland Rails purpose people and progress - watch our short video here.

About the Role

As the Operations Support Officer you will play an integral role in keeping our long-distance services running smoothly. Youll support the Operations Coordinator and onboard teams with operational coordination operational roster management support and administrative support.

This is a permanent full-time position based at Platform 10 Roma Street.

Benefits that Count:

Base annual salary $85757 per year 12.75% super with potential to earn up to $100000 per year 12.75% super (including allowances)
Career development and progression opportunities
Access to 280 gyms and pools via Fitness Passport
A varied role combining operational and administrative responsibilities
Travel discounts and lifestyle perks through QRI

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Purpose that Counts. As an Operations Support Officer some of your duties will include:

Ensure onboard safety equipment (e.g. first aid kit) and EFTPOS terminals meet requirements
Adjust rosters to cover unplanned events
Manage HACCP compliance finance entries (SAP) invoices and petty cash
Prepare reports for management
Track cash flow reconcile inventory and report variances
Order provisions as needed
Provide additional support as directed
Work across a rotating roster which will include evenings weekends and public holidays

For full position responsibilities please read this Position Description.

Hours / Roster:

You will work across a rotating roster generally between the hours of 08:00 to 19:30 which will include every second weekend and some public holidays.

We are looking to connect with someone who has:

Strong organisational problem-solving and communication skills in a fast-paced and agile environment
Previous admin experience with Microsoft Office including Excel (basic formulas and reports)
Cash handling and basic accounting knowledge
Customer-focused with excellent stakeholder engagement

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Were a team of thousands and were proud of our individual journeys and stories. And as we grow we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments pre-employment health checks and background screenings which could involve criminal history and credit checks.

Your journey matters. Make it with us.

Theres never been a more exciting time to join Queensland Rail. If youre ready to make a real impact and help shape our future we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Wednesday 21st of January 2026.

To learn more about this opportunity please contact Tanya Anderson with your specific enquiry via