Service Desk Management
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Experience :
- Total Experience: 0 - 2 Years
- Freshers will also do
Academic Qualification
Any Graduate (First Class Academics Record)
BE / BSC Computer science will be preferred
Role Responsibilities:
- Handle IT support requests through phone chat and email.
- Monitor support queues and ensure tickets are handled within defined SLAs.
- Troubleshoot and resolve basic technical issues remotely by guiding users or taking remote access.
- Escalate unresolved or complex issues to higher-level IT support teams when required.
- Coordinate with internal technical teams to follow up on open incidents and problem tickets.
- Prepare basic reports related to tickets incidents and service performance.
- Maintain accurate records of hardware and software issues.
- Create update and follow Knowledge Base documents to support the Service Desk L1 team.
- Accurately classify tickets by type (Service Request vs. Incident) and assign appropriate priority levels based on Urgency and Impact to the business.
- Maintain a detailed audit trail by documenting every action taken communication sent and troubleshooting step performed within the tickets work notes.
Primary Skills
Technical Acumen
Good Communication Skills
Team Player
Worked with Incident management process
MS office skills (Excel /Word/PowerPoint).
Secondary Skills
- Knowledge on ITIL / ITIL certification would be an added advantage
- Telecom / Retail background would be preferred.
- Any computer related course will be an advantage
Additional Information
- No work from Home will be provided
- Shift will be on Rotational basis
- One Week Off will be given on rotational basis
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide ... View more
