Engagement Support Officer

Engagement Support Officer

FullTime

$35.67 per hour

Location: Flexible across Castle sites

Join Our Passionate Team at Castle

At Castle weve been making a difference since 1991 helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle Hunter Port Stephens and the Central Coast. Were not just a company; were a dedicated team committed to opening a world of possibilities through diversity inclusion and the value of employment.

Your Opportunity Awaits

As an Engagement Support Officer youll play a vital role in ensuring exceptional customer service and supporting the Marketing & Engagement team. Youll be the connection point for participants families community groups and internal colleagues promoting Castles services enhancing referral pathways and helping us build meaningful relationships across the community.

In this role you will:

• Provide quality customer service and support enquiries using personcentered practices.
• Gather relevant participant information to ensure effective referral to Castle services or external partners.
• Support service evaluations feedback collection and reporting.
• Assist in promoting Castles brand at community events expos and stakeholder engagements.
• Build and maintain positive working relationships with community organisations and internal teams.
• Assist in collecting and analysing market trends to support marketing initiatives.
• Use CRM systems and communication tools to complete reporting and administrative tasks.

What Youll Need to Succeed

If you do not meet every requirement we still encourage your application. We value passion potential and lived experience:

• Customer service experience or a genuine passion for helping people without judgement.
• The ability to build rapport with colleagues and be an enthusiastic team player.
• A willingness and confidence to act as a Castle brand ambassador representing our values in the community.
• Strong problemsolving skills someone who can identify a challenge and develop a practical solution.
• The ability to work independently use initiative and happily roll up your sleeves whether answering phones or setting up an expo stand.
• Experience with or a desire to learn CRM systems social media tools and other engagement technology.

Qualifications & Requirements

• Equivalent to a Certificate III or at least 2 years relevant experience.
• Knowledge of Inclusive Employment Australia/NDIS services or willingness to learn.
• Demonstrated ability to support participants through person-centered approaches.
• Effective communication skills especially listening and adapting style to suit participants needs.
• A positive resilient and solution-focused approach.
• Current drivers license or access to reliable transport.
• Willingness to obtain an NDIS Worker Check and Working With Children Check.
• Alignment with Castles Vision Purpose and Values.

Why Youll Love Working With Us

• Inclusive supportive workplace culture
• Opportunities to develop skills across marketing engagement and community development
• Salary packaging benefits to boost your takehome pay
• Work that makes a real difference in the lives of people with disability

Ready to Make a Difference Apply Now!

Apply with your CV and a cover letter outlining your experience and interest in this opportunity.

For more information please contact HR at

Castle promotes a workplace that actively seeks to include welcome and value the unique contributions of all people. We strongly encourage applications from people with disability Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

Castle also promotes accessibility throughout all hiring campaigns. Please let us know if you require assistance.

Castles services operate from the lands of the Darkinjung Awabakal Worimi and Wonnarua peoples. We acknowledge the Traditional Custodians of the lands where we work and live and we pay our respects to Elders past present and emerging.