Front Office Manager

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The Front Office Manager is responsible for ensuring smooth daily operations at the Front Office which includes scheduling providing support coaching and directing over thirty Front Desk staff.

Participates in scheduling supervising and training of Reception Managers Front Office staff including performance evaluations and development reviews
Ensure service standards are met and exceeded (rooming the guest anticipating guest needs up selling and cross-selling) and actively seeking feedback and follow up on Guest comments
Overseeing the Group and Conventions from a Front Office perspective from the pre-convention to post-convention stage
Participates in interviewing recruiting of new team members
Knowledge of function bookings and their effect on lobby and public areas
Good knowledge of emergency procedures (Crisis Management manual) and general crisis situation procedure
Develops and implements new systems and standards
Other duties as assigned

Qualifications :

Knowledge of Micros Fidelio Opera and Microsoft Office Applications
Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties
Highest Guests Service skills talent and knowledge with the vision and ability to lead employees to excellence
Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling pushing pulling lifting
Frequent ascending or descending ladders stairs and ramps
Must be able to work evenings weekends holidays and overnight

Additional Information :

Whats in it for you

The Ontario base salary range for this position is $65000 - $75000. Our salary ranges are determined by job and level. Within the range individual compensation is determined by job-related skills and knowledge relevant experience and/or work location.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness Sustainability and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

Employment Type :

Full-time

The Front Office Manager is responsible for ensuring smooth daily operations at the Front Office which includes scheduling providing support coaching and directing over thirty Front Desk staff.Participates in scheduling supervising and training of Reception Managers Front Office staff including perf...

The Front Office Manager is responsible for ensuring smooth daily operations at the Front Office which includes scheduling providing support coaching and directing over thirty Front Desk staff.

Participates in scheduling supervising and training of Reception Managers Front Office staff including performance evaluations and development reviews
Ensure service standards are met and exceeded (rooming the guest anticipating guest needs up selling and cross-selling) and actively seeking feedback and follow up on Guest comments
Overseeing the Group and Conventions from a Front Office perspective from the pre-convention to post-convention stage
Participates in interviewing recruiting of new team members
Knowledge of function bookings and their effect on lobby and public areas
Good knowledge of emergency procedures (Crisis Management manual) and general crisis situation procedure
Develops and implements new systems and standards
Other duties as assigned

Qualifications :

Knowledge of Micros Fidelio Opera and Microsoft Office Applications
Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties
Highest Guests Service skills talent and knowledge with the vision and ability to lead employees to excellence
Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling pushing pulling lifting
Frequent ascending or descending ladders stairs and ramps
Must be able to work evenings weekends holidays and overnight

Additional Information :

Whats in it for you

The Ontario base salary range for this position is $65000 - $75000. Our salary ranges are determined by job and level. Within the range individual compensation is determined by job-related skills and knowledge relevant experience and/or work location.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness Sustainability and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

BE PART OF OUR FUTURE.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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