Manager, Solutions Engineering

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Posit creates great software that helps people understand data and make better decisions in real-world applications. Our core offering is an open source data science toolchain and we aim to make it available to everyone regardless of their economic means.

About the role

The Solutions Engineering team at Posit partners closely with our customersespecially their IT and SysAdmin groupsto ensure they get the most value from our professional products. We serve as proactive technical advisors helping customers evaluate architect configure and deploy our tools effectively. Whether resolving issues planning for future changes or navigating complex environments we work side by side with our customers to remove barriers and support their success.

As a manager you will lead the technical teams responsible for driving long-term customer technical health and enabling successful adoption of Posits products. You will balance operational excellence with a strong commitment to developing your direct reports championing a proactive and strategic approach to technical engagement. You will empower your team to anticipate and remove technical barriers while guiding the team to deliver efficient solutions that accelerate and sustain product adoption.

What youll own:

Team Leadership & Development

Lead coach and support a team of customer-facing technical professionals.
Ensure direct reports are engaged developing skills and supported in their career growth.
Set clear expectations provide ongoing feedback and foster a learning-oriented inclusive team culture.
Balance team impact with sustainable workloads and healthy operating practices.

Technical Account Management & Delivery Programs

Own and evolve Posits Technical Account Management (TAM) program with a proactive adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering.
Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the companys software ensuring efficient execution strong customer outcomes and alignment with the companys commercial objectives.
Ensure customer engagements are strategic scalable and aligned to long-term technical success not just reactive problem-solving.
Continuously improve playbooks workflows and offerings to better support customer outcomes.

Customer Technical Health Adoption & Experience

Ensure the teams work measurably supports long-term technical health and product adoption across customer accounts.
Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor.
Monitor trends in technical health and adoption and understand how team actions influence outcomes.
Keep customer experience at the center of decision-making.

Cross-Functional Partnership & Continuous Improvement

Build strong partnerships with Sales Customer Success Product Engineering Support and Documentation teams.
Align technical engagement with Posits broader customer and business goals.
Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products documentation and processes.
Regularly review trends and outcomes to improve how the team operates and how customers are supported.

A bit about you:

Experience managing a technical team for complex technical solutions especially in services delivery solutions engineering or technical account management.
Building and Delivering a Technical Account Management (TAM) offering: You have built and developed a TAM offering focused on driving technical adoption platform stability and customer value through prescriptive engagement strategies and a standard operational framework
Comfort operating in enterprise data science and IT environments with familiarity or exposure to data workflows data science software R/Python or Linux-based infrastructure. You dont need to be a hands-on technical expert but you understand the technical context well enough to guide strategy coaching and operations.
Customer-First Mindset: You prioritize delivering exceptional customer experiences ensuring your teams work removes technical barriers and enables successful adoption of Posits products.
Cross-Functional Collaboration: You can partner effectively across Sales Customer Success Product Engineering Support and Documentation teams to align goals resolve challenges and improve the end-to-end customer experience.
Continuous Improvement & Insight-Driven Decision Making: You are curious about patterns and trends use insights to improve team operations and ensure learnings from customer engagements inform proactive improvements to products processes and programs.

Nice to have:

Experience with R Python and/or Posits products
Experience with Linux and Cloud Services
Familiarity with Salesforce Jira and Confluence

Your first year at Posit:

Within 1 month youll...

Learn about Posit and the business goals customers aim to achieve with our products.
Meet with members of the Solutions Engineering Customer Success Sales and Product teams.
Establish a 1:1 cadence with your direct reports

Within 3 months youll...

Take ownership of team operations providing structured coaching and feedback to direct reports.
Identify opportunities to improve team processes engagement models and technical programs.
Begin tracking team impact on customer technical health and adoption trends.

Within 6 months youll...

Refine and scale the Technical Account Management and Delivery programs to proactively address technical hurdles.
Develop team playbooks for customer engagements and technical account management.
Strengthen cross-functional partnerships across Sales Customer Success Product and Engineering to enhance customer outcomes.
Foster a culture of continuous improvement ensuring insights from customer work feed back into team operations programs and product decisions.

Posit offerscompetitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.

Hiring Range

$146000$192720 USD

Working at Posit:

We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
We prioritize giving ourselves focus time to get deep work done. We minimize meetings and attempt to operate asynchronously.
We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills influence and leadership as a result of working at Posit.
We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation which means our open-source mission is codified into our charter. As a result our corporate decisions balance the communitys interests customers employees and shareholders. Hear more about why we think this matters here.

Notable:

We offer competitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.

100% of medical dental and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you dont opt in to our insurance plans including Ginger for teen family members.
Posits gender-neutral paid parental leave policy covers all new parents including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.

After six months of employment Posit provides a substantial yearly match to employee 401K contributions.

An annual profit-sharing bonus for employees recognizes our teams contributions to company performance across the year.
We are a 100% distributed team. You are also welcome to come into our Boston office.

We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.

Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development wellness financial health charitable giving and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.

Are you excited about this role but not sure if your experience aligns with every qualification in the job description Thats okay. We know multiple perspectives are essential for a thriving organization and wed still love to hear from you!

Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds cultures genders experiences abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed.

Posit Software PBC participates in the federal E-Verify program which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

E-Verify Participation Notice (English/Spanish)

Right to Work Notice (English/Spanish)

#LI-REMOTE

Required Experience:

Manager