Warehouse Systems Product Support Manager
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Job Location:
Fresno, CA - USA
Monthly Salary:
$ 100000 - 120000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Warehouse Product Support Manager - Forklifts Group
Location:16131 South Lincoln Court Fresno CA 93725
Compensation:$100000- $120000
Contact: Rachel Goodrich
WHY JOIN FORKLIFTS GROUP
- We are a 3rdgeneration family-owned company.
- Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
- Positivity
- Teamwork
- Self-development
- Integrity
- Community service
- Safety
- We offer paid-on-the-job training development and advancement opportunities from Certified Dealer Trainers.
JOB SUMMARY
The Warehouse Product Support Manager oversees product support operations at the branch level including parts and service. This role oversees that warehouse operations are delivered to meet or exceed customers expectations. The Product Support Manager directs an efficient and profitable operation through productive staffing customer retention and growth cost controls achievement of objectives and supporting corporate initiatives. This is a supervisory role.
Key Responsibilities
- Oversee Parts Inventory Management
Maintain accurate stock levels for dock and door parts ensuring timely replenishment and minimizing downtime. - Coordinate Service Operations
Schedule and manage service technicians for dock and door maintenance and repairs ensuring compliance with safety and quality standards. - Vendor and Supplier Relations
Negotiate pricing lead times and service agreements with suppliers to optimize cost and availability. - Process Improvement
Implement best practices for warehouse efficiency including streamlined parts handling and service workflows. - Budget and Cost Control
Monitor expenses related to parts and service operations ensuring adherence to budget targets. - Team Leadership
Train mentor and supervise warehouse staff and service technicians to maintain high performance and safety standards. - Compliance and Safety
Ensure all operations comply with OSHA regulations and company safety policies. - Customer Service Support
Act as a liaison for internal and external customers resolving issues related to dock and door parts and service promptly.
Required Skills & Qualifications
- Strong knowledge of dock and door systems and related parts.
- Experience in warehouse operations and inventory control.
- Excellent organizational and leadership skills.
- Ability to manage budgets and negotiate with vendors.
- Familiarity with safety regulations and compliance standards.
- Bachelors Degree in Business or related field preferred
- Excellent customer service skills.
- At least 5 years of progressively responsible experience in management developing teams and leading people.
- Minimum 5 years of parts or warehousing experience
Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
Discover the Forklifts Group difference! Forklifts of all classes, equipment of all types. Locations across the Eastern and Western U.S.
