Client Service Specialist
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Cincinnati OH (On-site)
Department: Operations
About the Role / Position Summary
The Client Service Specialist is responsible for the coordination of investment activities for institutional clients and FEGs proprietary funds with investment managers custodians fund administrators and FEG internal teams. This position provides day-to-day support to clients by collaborating with trading fund operations external service providers and internal advisor teams.
What Youll Do / Position Responsibilities
- Execution of investment-related activities associated with rebalancing and new investments.
- Manage and process cash activities including wires private capital calls and distributions.
- Coordinate the execution of new investor documents including subscription documents for alternative investments with clients custodians investment managers and fund administrators.
- Lead communication efforts with custodians investment managers vendors etc. for internal teams resolving issues that arise on behalf of clients and providing updates internally.
- Fulfil audit requirements for clients.
- Perform account maintenance valuation and reconciliation activities.
- Setting up client accounts in CRM portfolio management and reporting systems.
Youll Enjoy This Job If You... / Skills & Characteristics
- Listen and learn while still taking full ownership of individual scope of work.
- Take pride in having and continuing to develop expert financial data domain knowledge.
- Enjoy ensuring clients have excellent customer service.
- Care about data quality and consistency.
- Create & follow processes while thinking through efficiency.
- Engage collaboratively with clients investment teams and peers.
- Prioritize effectively and decisively across complex teams and competing priorities.
- Enjoy working in and learning about the financial investment industry.
What We Expect / Qualifications
- Bachelors degree preferably with a business focus. For certain positions we accept a high school diploma GED or National Career Readiness Certificate (NCRC).
- 1 years of work experience in the investment management industry with specific client service and operations experience.
- Ability to identify and resolve/escalate complex problems with minimal guidance and meet deadlines.
- Experienced in Microsoft Office Excel PowerPoint and SharePoint with strong attention to detail excellent written and verbal communication skills and high work ethic.
- Exemplary knowledge of client study account management and portfolio management systems.
What We Offer / Benefits & Compensation
- Competitive compensation and bonus opportunities commensurate with qualifications and performance.
- Employer-paid life/STD/LTD and subsidized Medical Dental & Vision plans.
- Wealth Benefits including company contributions into 401(k) and ESOP programs.
- Paid Time Off (Holidays PTO Parental Leave) and flexible/hybrid working.
- Employee-led culture committees dedicated to enabling a happy and healthy company culture.
Why FEG / About the Company
FEG is an independently owned advisory firm that provides investment consulting outsourced chief investment officer (OCIO) and research services to predominantly institutional clients1 such as university endowments private and public foundations religious organizations healthcare institutions corporate retirement plans and select family offices.
Founded in 1988 FEG has served communities both directly and by helping our clients fulfill their missions for over 35 years. FEG employs 140professionals across offices in Cincinnati Ohio Dallas Texas and Indianapolis Indiana with approximately $100.4 billion2 in client assets under advisement.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.
1Institutional clientsinclude Charitable organizations Community Foundations Corporate Healthcare Higher Education Independent Schools Insurance Native American Tribes Private Foundations Public Funds Religious organizations and Taft Hartley.Nonprofit clientsinclude Charitable organizations Community Foundations Healthcare (nonprofit) Higher Education Independent Schools Private Foundations and Religious Organizations.
2As of September 30 2025 Assets under Advisement (AUA) include discretionary and non-discretionary assets of FEG and its affiliated entities. These assets are typically non-discretionary. Some asset values may not be readily available at the most recent quarter-end; therefore the previous quarters values were used and may be higher or lower depending on current market conditions. Of the $100.4bn in AUA FEGs total assets under management (AUM) of $19.6bn includes discretionary of ($17.0bn) and non-discretionary AUM ($2.5bn).
FEG Investment Advisors is an Equal Opportunity Employer. FEG Investment Advisors does not discriminate in its employment decisions based on race religion color national origin sex (including pregnancy gender identity and sexual orientation) age (40 or older) disability veteran or military status genetic information or any other basis that would violate any applicable federal state or local law.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Fund Evaluation Group (FEG) offers investment services to institutions and advisors, including investment consulting, OCIO, portfolio management, and research.
