Sr. Manager, Field Reimbursement Training and Operations

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

HOW MIGHT YOU DEFY IMAGINATION

If you feel like youre part of something bigger its because you are. At Amgen our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching manufacturing and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Live

What you will do

We areseekingan experienced and passionate Trainer to join our team and ensure that our Field Reimbursement Manager (FRM) Team has the skills and knowledge needed to provide the highest quality service to our customers. The ideal candidate will have at least four years of experience in training or education focusing on developing and delivering comprehensive training solutions. They must be confident communicators who can present complex topics in an engaging and accessible way. They must have a strong understanding of access and reimbursement for biologic medications. Further they must be comfortable working across teams and departments and can collaborate with colleagues to create innovative solutions. Our Trainer must havea strongattention to detail and a commitment to delivering exceptional learning experiences. They must be passionate about learning anddemonstratethe ability to develop and implement successful training programs. The successful candidate will be an independent thinker and self-starter who can quickly adapt to changing environments.

Key Responsibilities:

• Build andfacilitateprofessional-leveltraining content for newly hired Field Reimbursement Managers and ad hoc needs for FRM skill enhancements.

• Project manage nationalmeetings semestermeetings requestedfield trainingandnew hireonboardingplans.

• Manage new hire onboarding planning & facilitation ofin-class and virtual training for new hire FRMs.

• Supervise onboarding new hires to AMGEN culture and the PAR programs.

• Coach and collaborate with traineeson how to be effective in their training efforts and ensure they follow theappropriate program.

• Gather feedback from trainees andFRM leadershipto continually improve the training program.

• Conduct training exit interviews with trainees todeterminewhether new team members are ready to exit the first training phaseor if they haveadditionaltraining needs.

• Coordinateassignment of pathwaymodulesand classesto new hires.

• Develop and document workflowspolicies& procedures.

• Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g. Salesforce-PULSE).

• Maintaina learning library and keep the training team informed of industry changes in the Healthcare industry payer & accessand in the learning and development realm.

• Design develop and implement professional polished training materials such as Instructor Guides Microsoft PowerPoint presentations and job aids.

• Manage training materialswith vendors for development through theMAC approval process.

• Managecalendarsscheduleto maximize training delivery.

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree OR

• Masters degree and 2 years of sales/marketing/training experience OR

• Bachelors Degree and 4 years of sales/marketing/training experience OR

• Associates degree and 10 years of sales/marketing/training experience OR

• High school diploma / GED and 12 years of sales/marketing/training experience

Preferred Qualifications:

• 3 years of training sales and/or marketing experience within pharmaceutical biotech healthcare or medical device industries.

• 3 years working closely with sales marketing compliance healthcare company or related industry experience.

• Experience defining training goals andobjectiveswith key internal clientsinclusive ofadult learning principles.

• Experience developing training content and supplemental materials.

• Strong understanding and experience of the Access & Reimbursement environment.

• Strong written and oral communication skills.

• Advanced presentation and facilitation skills.

• Problem-solving and decision-making skills.

• 2 years experience in project management.

• Strong understanding of the Buy and Billprocess.

• Strong understanding of the Specialty Pharmacy Fulfilment process.

• Organizational skills and project management experience including the ability to manage multiple projects.

• Experience in engaging with multiple stakeholders to deliver results forvariouspriorities.

• Proven ability to takeanopportunity research and suggest solutions.

Travel Requirements:

• Must be able to travel up to 25% ability to travel when needed.

• Must have a valid drivers license with a clean driving record.

Thrive

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models including remote work arrangements where possible

Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us.

Amgens application deadline is 3/30 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range