White Glove Support Engineer
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Must Have Skills: Desktop Support Engineer White Glove Support Mac OS environments Nice to have skills: Good communication and problem-solving skills
Role Overview:
We are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills deep technical knowledge and a strong customer first mindset. The engineer will support high visibility VIP executives ensuring seamless technology experience with minimal downtime.
Key Responsibilities:
Provide first-level and second-level technical support to end users.
Install configure and upgrade hardware software and peripheral devices.
Troubleshoot system issues including desktops laptops printers networks and applications.
Perform system maintenance diagnostics and updates as required.
Manage user accounts permissions and workstation configurations.
Resolve issues through remote troubleshooting tools when required.
Document technical issues resolutions and maintain logs for future reference.
Coordinate with internal teams or external vendors for unresolved issues.
Ensure minimal downtime by proactively identifying and resolving potential issues.
Required Skills & Qualifications:
Proven work experience as a Desktop Support Engineer IT Support Technician or similar role.
Strong understanding of Windows OS basic networking and system configurations.
Hands-on experience in installing and troubleshooting:
o Operating systems
o Software applications
o Hardware components
Familiarity with remote support tools (e.g. AnyDesk TeamViewer MS Quick Assist etc.).
Excellent communication skills with the ability to explain technical topics clearly.
Strong problem-solving attitude and ability to work under minimal supervision.
Customer-focused approach with a commitment to delivering high-quality support.
Preferred Qualifications:
Certifications such as CompTIA A Microsoft MCP/MCSA or equivalent.
Knowledge of ITSM tools like ServiceNow Jira ManageEngine etc.
Experience in Active Directory user account management and basic network troubleshooting.
Experience working in luxury retail executive offices or high-pressure corporate environments.
Certifications such as CompTIA A Microsoft MCP/MCSA ITIL Foundation or equivalent.
Familiarity with end-user device lifecycle management and asset tracking
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
