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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary: As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve engaging with various stakeholders to understand their challenges analyzing system performance and implementing solutions to enhance operational efficiency. You will also collaborate with team members to ensure seamless service delivery and contribute to continuous improvement initiatives. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving service desk issues to ensure minimal disruption to business operations.- Document and maintain records of service requests and resolutions to enhance knowledge sharing within the team.- Engage with users to gather feedback and identify areas for improvement in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ITIL framework.- Familiarity with ticketing systems and service desk software.- Understanding of basic networking concepts and troubleshooting techniques.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
