Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Solution Consultant

Location: Sydney Canberra or Brisbane

Helping Australian and New Zealand Organisations Deliver Better Experiences with AI

At Genesys we work with organisations across Australia and New Zealand to simplify complexity improve customer outcomes and make experience a competitive advantage. As a Senior Solution Consultant youll play a critical role in helping customers understand how AI-powered Experience Orchestration can deliver real measurable business value not just technical change.

This is a senior consultative role suited to someone who enjoys working closely with customers can hold their own in executive conversations and knows how to connect technology decisions to commercial and operational outcomes.

The Role

As a Senior Solution Consultant you are a trusted advisor within the Genesys pre-sales team. You partner with Sales Value Consulting and our regional partner ecosystem to help customers make confident decisions about their customer experience strategy.

Your focus is not on product features alone but on helping organisations understand:

• Where they are today

• What outcomes they are trying to achieve

• How AI and Experience Orchestration can help them get there

Youll work across a mix of enterprise and upper mid-market customers supporting complex sales engagements where credibility clarity and practical insight matter.

What Youll Be Responsible For

Leading Discovery and Shaping Outcomes

• Engage business and technical stakeholders to understand CX strategy operational challenges and success measures

• Facilitate structured discovery workshops that identify gaps opportunities and value drivers

• Connect Genesys capabilities to outcomes such as improved CSAT reduced cost-to-serve better agent engagement and increased agility

Demonstrating AI-Powered Experience Orchestration

• Design and deliver tailored demonstrations that show how Genesys AI works in real customer scenarios

• Explain concepts such as Agentic AI predictive intelligence and automation in a clear practical way

• Adapt your approach for different audiences from operational leaders through to C-level executives

Supporting Complex Sales Cycles

• Act as the solution lead on medium to large opportunities

• Partner with Sales Value Consultants Services and Partners to build strong customer-centric proposals

• Contribute to RFx responses with a focus on differentiation confidence and value

Providing Clear Solution Direction

• Develop solution architectures and experience roadmaps that align with customer priorities

• Balance innovation with practicality security and long-term sustainability

• Support a smooth handover to delivery teams by setting clear expectations and success criteria

What Were Looking For

You bring a commercially aware consultative mindset and are comfortable operating in ambiguous customer-facing environments. Youre confident engaging senior stakeholders and know how to translate complexity into clarity.

Youll likely have:

• 5 years experience in a solution consulting pre-sales or CX advisory role

• Experience working with cloud or SaaS platforms ideally in CX CCaaS CRM or digital engagement

• A solid understanding of AI concepts such as Conversational AI LLMs predictive models and automation

• Strong presentation and facilitation skills with experience running customer workshops

• The ability to work autonomously while collaborating effectively across teams

Experience Thats Helpful (But Not Essential)

• Exposure to Experience Orchestration Agentic AI or Generative AI use cases

• Familiarity with integrations APIs and modern cloud architectures

• Experience with platforms such as AWS Salesforce or ServiceNow

• Knowledge of CX domains including workforce engagement digital channels analytics or compliance

Why Join Genesys

Genesys is a recognised leader in AI-powered Experience Orchestration working with organisations across ANZ to modernise customer experience at scale.

Youll be joining:

• A collaborative and experienced ANZ sales and pre-sales team

• An organisation that values practical outcomes over hype

• A culture that supports learning coaching and professional growth

• A role where you can influence meaningful customer change

Were looking for people who are credible curious and committed professionals who enjoy solving problems building trust and delivering results.

Additional Information

• Please note that Genesys will not accept resumes from agencies at this time.

• To be eligible to apply for this role you must be legally permitted to work in Australia.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.