Account Director (SA)

Position : Account Director

Work Hours (Client) : 9:00 AM 6:00 PM CST 4:00 PM 1:00 AM SAST Monday Friday

Pay Range : $2000 - $4000 USD/month (varies based on skill set and experience level)

Location of Search : South Africa

Work Location : REMOTE

Company/Client Overview:

Were a high-velocity marketing partner for dental practices across North two years weve tripled revenue added & retained distributed clients and have built a reputation for going the extra mile to deliver outcomes & experiences for our clients all at startup speed. Were now scaling our Ops backboneif you love building processes owning client relationships and stretching yourself in a growth environment this is your seat at the table.

Duties and Responsibilities:

What Youll Own

1 Client Onboarding

• Run kickoff calls capture assets and guide practices through our intake playbook.
• Build and track onboarding tickets in ; keep timelines on course until launch.
• Deliver a clear recap email milestone roadmap for every new short ensure our customers never have to worry about what is happening with their service.
  

2 Content Management & QA

• Manage the calendar for service-page builds blog articles and Google Business Profile posts in coordination with Ops Manager.
• Coordinate with Web-Dev to ensure each page meets our spec (5-paragraph content image/text balance FAQ block CTA modules).
• Proof scrub for SEO best practices and publishzero placeholder copy goes live.
  

3 Client Performance & Communication

• Monitor production new-patient counts and lead flow; turn raw data into simple insights.
• Send proactive mid-month updates and deliver polish in all client touch points.
• Flag trends and partner with Ad-Ops or Web-Dev to keep clients two steps ahead of any potential issues.
  

4 Process Improvement

• Document and refine workflows in Figma Notion so the team scales without friction.
• Spot gaps automate repetitive steps and introduce lightweight reportingthen iterate.

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelors Degree (ideally)

Experience: 4 years of related experience

Must-Have Background

• 4 years in a strategic client-facing operations account management or project-management role (agency SaaS or tech-enabled service).
• Proven experience running onboarding and content calendars end-to-end.
• Fluency with HubSpot (or similar CRM) Google Workspace and a ticketing/Kanban tool.
• AI-heavy willingness to learn
• Excellent written and spoken English with a confident professional tone.
• Comfortable working 4 PM 1 AM SAST.
  

Bonus Points

• Healthcare or dental-industry exposure.
• Managed dental-related clients
• Familiarity with Zapier automations.
• Prior ownership of Google Ads

Youll Thrive Here If You

• Own outcomes without waiting for permission.
• Translate data into plain English clients understand exactly how were driving growth.
• Love hyper-growth settings where yesterdays process becomes todays baseline.
• Communicate crisply in Slack Zoom and email; time-zones are a superpower not a hurdle.
• Think in systems and feel at home inside Kanban boards SOP docs and KPI dashboards.
  

Required Experience:

Director